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- Tasks: Assist in managing reservations and ensuring a seamless guest experience.
- Company: Join The Lanesborough, London's top hotel, renowned for luxury and elegance.
- Benefits: Enjoy competitive pay, wellness perks, and discounts on dining and spa treatments.
- Why this job: Be part of a prestigious team, fostering creativity and personal growth in a vibrant environment.
- Qualifications: Experience in luxury hospitality and supervisory roles is essential; knowledge of Opera system preferred.
- Other info: Opportunities for career growth and participation in fun social events await you!
The predicted salary is between 36000 - 60000 £ per year.
We have an exceptional opportunity to join our Reservations Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
As Assistant Head of Reservations, you will work closely with Head of Reservations for overseeing daily operations, optimising inventory and revenue opportunities, and ensuring coordination with key departments to support a smooth and personalised guest journey. You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will also develop the team's skills and abilities through training and development as well as leading their annual appraisals. The role will require you to liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and teamwork with the Reservations, Sales and Events teams.
The ideal candidate would be able to demonstrate the following attributes:
- Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred
- Excellent command of the English language and a second language would be preferred
- Previous experience in a supervisory role
- Ability to work on own initiative is essential
- Knowledge of Opera system would be preferred
In return, we believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Competitive salary package
- Discretionary Company Sick Pay
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Social and sports activities (e.g., football games, running club, yoga & pilates etc.)
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head of Reservations
✨Tip Number 1
Familiarise yourself with the luxury hotel market in London. Understanding the unique selling points of high-end establishments like The Lanesborough will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in reservations or front office roles. Attend industry events or join relevant online groups to connect with potential colleagues and learn more about the expectations for this position.
✨Tip Number 3
Brush up on your knowledge of the Opera system, as it's preferred for this role. Consider taking an online course or finding resources that can help you become proficient in using this software, which will give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've encouraged creativity and innovation among your team members, as this aligns with the responsibilities of the Assistant Head of Reservations.
We think you need these skills to ace Assistant Head of Reservations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Head of Reservations position. Tailor your application to highlight relevant experience in front office operations, especially in luxury settings.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly any supervisory experience in 4* or 5* establishments. Highlight your knowledge of the Opera system if applicable, and include any language skills that may set you apart.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to optimise inventory and revenue opportunities, as well as your commitment to team development and guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Lanesborough
✨Research the Hotel
Before your interview, take some time to learn about The Lanesborough and its unique offerings. Familiarise yourself with its history, recent renovations, and the luxury services it provides. This knowledge will help you demonstrate your genuine interest in the role and the hotel.
✨Showcase Your Supervisory Experience
As the Assistant Head of Reservations, you'll be expected to lead a team. Be prepared to discuss your previous supervisory roles, highlighting specific examples where you've successfully managed a team, encouraged creativity, and contributed to operational success.
✨Demonstrate Communication Skills
Effective communication is key in this role. During the interview, showcase your ability to liaise with different departments and ensure a seamless guest experience. You might want to prepare examples of how you've handled communication challenges in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to optimise inventory and revenue opportunities. Think of situations where you've had to make quick decisions or resolve conflicts, and be ready to explain your thought process.
