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- Tasks: Deliver engaging training to boost sales and customer experience across Barchester Healthcare.
- Company: Join Barchester Healthcare, a leader in care home services focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, generous car allowance, annual bonus, and extensive holiday leave.
- Why this job: Be part of a dynamic team that values personal growth and impactful learning in a supportive environment.
- Qualifications: Experience in Learning and Development with a focus on sales and customer conversion is essential.
- Other info: Remote work with travel opportunities; perfect for those who love connecting with people.
The predicted salary is between 32000 - 48000 £ per year.
The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.
As a Customer Experience Learning Specialist, your role is the effective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.
Required skills and experience:
- Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion.
- Demonstrable growth in commercial success as a result of learning interventions.
- A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
- Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays.
- Have an understanding of customer experience design and change implementation.
Role and responsibilities:
- Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey.
- Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities.
- Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.
- Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.
- Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit.
- Be available to travel nationally where learning is required where face to face is the best fit.
- Ensure you create learning environments with the right tools & systems in place for effective learning.
- Prepare for all training to ensure the quality of the delivery is of a high standard.
- Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots.
- Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success.
- Provide ongoing coaching support to leaders on a one-to-one basis where required.
Rewards package:
- £40,000 per annum.
- Generous car allowance of £6.5k.
- Annual bonus.
- 25 days holiday plus bank holidays.
- Life cover.
- Access to a wide range of retail and leisure discounts at big brands and supermarket.
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence.
- Confidential and free access to counselling and legal services.
Sales Trainer employer: Apply Gateway
Contact Detail:
Apply Gateway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Trainer
✨Tip Number 1
Familiarise yourself with Barchester Healthcare's values and customer experience standards. Understanding their brand ethos will help you align your training approach with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Barchester Healthcare on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Sales Trainer role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented learning solutions that led to increased sales or improved customer experiences. This will demonstrate your capability and relevance to the role.
✨Tip Number 4
Showcase your adaptability by discussing your experience with blended learning approaches. Highlighting your ability to tailor training methods to different audiences will resonate well with the requirements of the position.
We think you need these skills to ace Sales Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in Learning and Development, particularly in sales and conversion. Use specific examples that demonstrate your success in driving commercial growth through training interventions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your motivation to work with Barchester Healthcare. Mention how your skills align with their requirements, especially your understanding of customer experience design and change implementation.
Showcase Relevant Skills: Emphasise your ability to build strong consultative relationships and your experience in delivering effective training solutions. Highlight any experience you have with blended learning approaches and your adaptability to different training environments.
Prepare for Potential Questions: Anticipate questions related to your experience in sales training and customer experience. Be ready to discuss specific strategies you've implemented in the past that led to improved occupancy rates or enhanced customer satisfaction.
How to prepare for a job interview at Apply Gateway
✨Showcase Your Sales Expertise
Be prepared to discuss your previous experience in sales and learning development. Highlight specific examples where your training led to measurable improvements in sales performance or customer conversion rates.
✨Understand the Customer Journey
Familiarise yourself with the enquiry to admission journey within Barchester Healthcare. Be ready to explain how you would identify key conversion points and what strategies you would implement to enhance the customer experience.
✨Demonstrate Your Coaching Skills
Since the role involves providing ongoing coaching support, think of instances where you've successfully coached others. Prepare to share your approach to mentoring and how it has positively impacted team performance.
✨Prepare for a Blended Learning Approach
As the role requires a digital-first yet blended approach to training, be ready to discuss your experience with various training delivery methods. Share how you adapt your training style to suit different learning environments and audiences.
