Sales Training & Content Specialist

As a Sales Training & Content Specialist, you will be responsible for managing and maintaining all sales focused collateral on the company’s CMS platform and other online channels, including creating and updating new content, and collaborating with wider business functions in publishing curated content for sales team consumption. You will also work closely with the sales enablement and operations team in creating new training material for new processes and procedures and provide training to the sales team. This will include helping with onboarding new sales reps and BDRs and getting them up to speed with our sales methodology, sales cycle, and product offerings.

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Responsibilities:

• Manage all aspects of the primary sales content management system including:

• User administration
• Workspace & template management
• Site structure and configuration
• User group permissions
• Content classification and indexing
• Analyse and report content usage and effectiveness of key contents during our sales process
• Monitor and optimise the overall performance of the platform

• Work with sales leadership and sales enablement to determine content requirements
• Coordinate & collaborate with other internal business functions in getting new content prioritized, created, and published
• Create new sales training materials (with sales enablement), publish marketing collateral (from Marketing), and publish competitor information packs (from Product Marketing)
• Manage review and release cycle of all content published on the CMS platform
• Monitor content quality, age, effectiveness, usage and consistency in delivering the right message
• Enhance content tagging to improve search capabilities

• Have proficient understanding of CRM system (Salesforce) to create new process updates training content with help from Sales Ops and Commercial
• Integrate CMS with Litmos to increase the overall effectiveness of the training platforms
• Create new video/audio content and enable adoption of new way of consuming training

What we’re looking for:

• 5+ years of experience in content administration, sales enablement & training, sales operations, or similar role
• Proficiency in Salesforce, Content Management platforms, LMS platforms, and complete suite of MS Office products
• Experienced in creating training materials and other clear, concise, and engaging content
• Excellent written, verbal and communication skills
• Proficiency in tagging, categorizing, and archiving digital assets for streamlined retrieval
• Ability to understand content usage data and insights to update content strategy
• Familiarity and understanding of software sales cycles and methodologies
• Exceptional organizational skills with an ability to manage multiple initiatives and deadlines simultaneously
• Strong interpersonal skills to collaborate effectively with multiple different departments to keep all content current and relevant for sellers

Qualifications:

• Bachelor's degree in a STEM, Marketing, or Communication field with strong written and verbal communication skills

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers.

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday! This role is fully remote, but we have an office in Covent Garden where occasional travel is required.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of protected characteristic.