Desktop Support Technician
Desktop Support Technician

Desktop Support Technician

Bracknell Full-Time 28800 - 43200 Β£ / year (est.) No home office possible
F

At a Glance

  • Tasks: Provide tech support for laptops, desktops, and software in a fast-paced team.
  • Company: Join Flexera, a leader in technology value optimisation with over 50,000 global customers.
  • Benefits: Enjoy flexible work options, a supportive team environment, and opportunities for skill development.
  • Why this job: Be part of a transformative company recognised by industry leaders while making a real impact.
  • Qualifications: BS in Computer Science or related field with 3+ years of experience required.
  • Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.

The predicted salary is between 28800 - 43200 Β£ per year.

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service.

The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high-paced team environment.

Responsibilities:

  • Ensure SLA’s and world-class support goals are achieved;
  • Hardware deployment using automated provisioning tools such as SCCM/Jamf;
  • Enforce desktop hardware and software standards;
  • Support productivity software such as Microsoft Office and Office 365;
  • Support hardware systems, peripherals, and printers;
  • Maintain standard operating systems, endpoint protection, and hardware destruction standards;
  • Ensure software compliance;
  • Limited travel is required;

Required Experience & Skills:

  • BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
  • Strong communication and interpersonal skills;
  • Ability to work independently and with strong time management skills;
  • Must be customer-service oriented;
  • Maintain consistent work hours;
  • Experience with support of a global environment preferred;
  • Solid problem solving and analytical skills;
  • Good communication skills (written and verbal);
  • Self-starter who continually develops and broadens their skill set;
  • Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
  • Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
  • Organization and documentation skills;
  • Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless;
  • Experience with Jamf, MS Intune, EndPoint Protection, Adobe;
  • MDM Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus;

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.

Desktop Support Technician employer: Flexera

At Flexera, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Desktop Support Technicians benefit from comprehensive training and growth opportunities within a supportive environment, all while contributing to our mission of transforming the software industry. With a commitment to diversity, equity, and inclusion, and a focus on employee well-being, Flexera is the ideal place for those seeking meaningful and rewarding careers in technology.
F

Contact Detail:

Flexera Recruiting Team

careers@flexera.com

StudySmarter Expert Advice 🀫

We think this is how you could land Desktop Support Technician

✨Tip Number 1

Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SCCM, Jamf, and Microsoft Office 365. Having hands-on experience or relevant certifications can set you apart from other candidates.

✨Tip Number 2

Demonstrate your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss these scenarios during the interview to showcase your analytical abilities.

✨Tip Number 3

Highlight your customer service orientation by sharing instances where you provided exceptional support. This role requires strong communication skills, so be prepared to explain how you effectively interacted with users in previous positions.

✨Tip Number 4

Research Flexera's products and services to understand their impact on technology spend optimisation. Being knowledgeable about the company will help you align your answers with their goals and demonstrate your genuine interest in the role.

We think you need these skills to ace Desktop Support Technician

Technical Support
Customer Service Orientation
Communication Skills
Problem-Solving Skills
Time Management
Inventory Management
Hardware Troubleshooting
Software Troubleshooting
Knowledge of Operating Systems (Windows, macOS)
Experience with Microsoft Office and Office 365
Networking Knowledge (TCP/IP, DNS, DHCP)
Familiarity with SCCM and Jamf
Endpoint Protection Knowledge
Documentation Skills
Flexibility for On-Call Support
Self-Starter Attitude
Analytical Skills

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desktop Support Technician role. Emphasise your technical support experience, familiarity with operating systems, and any certifications you hold.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or improved user satisfaction.

Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical users.

Showcase Problem-Solving Abilities: Include instances where you've tackled complex technical problems. Detail your thought process and the steps you took to resolve issues, as this will illustrate your analytical skills.

How to prepare for a job interview at Flexera

✨Know Your Tech Inside Out

As a Desktop Support Technician, you'll need to demonstrate your technical knowledge. Brush up on your understanding of operating systems like Windows and macOS, as well as software applications such as Microsoft Office and Adobe. Be prepared to discuss troubleshooting methods for common issues.

✨Showcase Your Communication Skills

Since this role requires strong communication abilities, practice explaining technical concepts in simple terms. During the interview, highlight any experiences where you successfully communicated with non-technical users or resolved conflicts.

✨Demonstrate Problem-Solving Abilities

Prepare to discuss specific examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.

✨Familiarise Yourself with Company Values

Flexera values diversity, equity, and inclusion. Research their commitment to these principles and be ready to discuss how you can contribute to a welcoming environment. This shows that you align with their company culture and values.

Desktop Support Technician
Flexera
F
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>