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For Companies At a Glance
- Tasks: Manage relationships with SMB customers and resolve their IT issues.
- Company: Join a leading IT Managed Services Provider in London.
- Benefits: Enjoy a competitive salary of £50,000 with no commission pressure.
- Why this job: Perfect for tech enthusiasts wanting to build lasting client relationships without hard sales.
- Qualifications: Experience in IT MSP or as an engineer with commercial skills required.
- Other info: Focus on account management rather than hunting for new clients.
The predicted salary is between 30000 - 70000 £ per year.
The opportunity is to join a London based IT Managed Services Provider as a Technical Account Manager. The role is to look after an existing SMB customer base, helping to resolve everyday issues as well as help them plan their future IT spend/strategy. It is a 100% farmer/relationship management role rather than any hard sales or hunting. The basic salary is £50,000 (this is a non-commissioned role).
The ideal candidate will have experience within an IT MSP environment, either currently working as a Technical Account Manager or a former engineer with good commercial skills, looking to move into account management. You would need to have reasonable technical understanding of the Microsoft stack, networking, cyber security and storage.
Technical Account Manager (City of London) employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (City of London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as the Microsoft stack, networking, and cyber security. Being able to discuss these topics confidently during your interview will demonstrate your technical understanding and suitability for the role.
✨Tip Number 2
Research the company’s existing SMB customer base and their typical IT challenges. This knowledge will allow you to tailor your discussions around how you can help resolve their issues and plan future strategies effectively.
✨Tip Number 3
Prepare examples from your past experience that showcase your relationship management skills. Since this role is focused on account management rather than sales, being able to illustrate how you've successfully maintained and nurtured client relationships will be crucial.
✨Tip Number 4
Network with professionals in the IT MSP sector, especially those who are currently in account management roles. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Technical Account Manager (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Managed Services. Emphasise any previous roles as a Technical Account Manager or engineering positions that showcase your commercial skills and technical understanding of the Microsoft stack, networking, cyber security, and storage.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Explain why you are interested in the role and how your background aligns with the responsibilities of managing existing SMB customer relationships and resolving their IT issues.
Showcase Your Relationship Management Skills: In your application, provide examples of how you've successfully managed client relationships in the past. Highlight your ability to understand customer needs and help them plan their IT strategy without focusing on hard sales.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Technical Account Manager role.
How to prepare for a job interview at TSR Select
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of the Microsoft stack, networking, cyber security, and storage solutions. Be prepared to discuss how your technical background can help you manage client accounts effectively.
✨Emphasise Relationship Management Skills
Since this role focuses on account management rather than sales, highlight your experience in building and maintaining relationships with clients. Share examples of how you've successfully resolved issues for customers in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to address customer concerns or plan IT strategies, and be ready to explain your thought process and outcomes.
✨Research the Company and Its Clients
Familiarise yourself with the company’s services and its existing SMB customer base. Understanding their needs will allow you to tailor your responses and demonstrate your genuine interest in the role.
