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- Tasks: Lead and support store teams, ensuring exceptional service and high standards.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and learning opportunities.
- Why this job: Be part of a dynamic team focused on customer moments and personal growth.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive mindset required.
- Other info: This is a fixed-term contract; apply early as positions may close quickly.
The predicted salary is between 28800 - 43200 £ per year.
# Team Leader## About the job**Location:****Contracted Hours Available:**We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. What we’re looking for: * Good leadership skills people want to follow—positive, proactive, and full of energy.* You\’re curious by nature, always learning, and eager to see the bigger picture.* You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.* Step up, stay flexible, and set the tone by getting things done.* You’re fair, open to feedback, and thoughtful in how you make decisions.* You genuinely care about people, support growth, and help create a positive team vibe.The following content displays a map of the job\’s location.| OpenStreetMap contributors### Team Leader* **Salary** £12.49 Per Hour* **Frequency** Hourly* **Job Reference** cardfac/TP/390/30515* **Contract Type** Permanent* **Working Hours** 17* **Closing Date** 26 December, 2025* **Location** 6 Orchard Gate Otley, United Kingdom* **Posted on** 26 November, 2025 #J-18808-Ljbffr
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer service philosophy. Understanding their approach to celebrating customers' life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, especially in retail settings. Be ready to discuss how you've successfully led teams, handled challenges, and contributed to a positive team culture, as these are key aspects of the Team Leader role.
✨Tip Number 3
Showcase your commercial awareness by researching current trends in the greeting card and gift market. Being able to discuss how these trends could impact store performance will impress the hiring managers and show your proactive approach.
✨Tip Number 4
Engage with the Card Factory community on social media. Following their accounts and interacting with their posts can give you insights into their culture and values, which you can reference in your conversations during the application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Highlight key phrases that resonate with your experience and skills.
Tailor Your CV: Customise your CV to reflect your leadership skills and customer service experience. Use specific examples that demonstrate your ability to lead a team and achieve commercial growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention how your positive attitude and forward-thinking approach align with Card Factory's values.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Leadership Skills
As a Team Leader, demonstrating strong leadership skills is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.
✨Emphasise Customer-Centricity
Since the role focuses on delivering excellent service, be ready to discuss your passion for customer satisfaction. Share specific instances where you went above and beyond to celebrate customers' life moments.
✨Familiarise Yourself with Performance Data
The ideal candidate should be comfortable reviewing store performance data. Brush up on key metrics relevant to retail and be prepared to discuss how you would use this data to drive commercial growth.
✨Exude Positivity and Enthusiasm
A positive and forward-thinking attitude is essential for this role. During the interview, convey your enthusiasm for the position and the company, and demonstrate how you can contribute to a vibrant team culture.
