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For Companies At a Glance
- Tasks: Lead client onboarding and engagement while driving product usage and managing renewals.
- Company: Join a fast-growing AI-driven analytics company serving top pharmaceutical clients.
- Benefits: Enjoy a hybrid working pattern with competitive pay and potential for permanent placement.
- Why this job: Be part of a dynamic team making impactful data-driven decisions in healthcare.
- Qualifications: Recent graduates in Life Sciences or related fields are encouraged to apply.
- Other info: Contract starts ASAP, offering a day rate of £150 - £180 based on experience.
Our client is a rapidly growing AI-driven analytics company serving leading global pharmaceutical clients. The organisation delivers advanced insights that empower commercial and medical teams to make data-driven decisions and drive performance.
Responsibilities
- Lead client onboarding and engagement to ensure successful implementation and adoption.
- Build and maintain strong stakeholder relationships, supporting ongoing account growth.
- Collaborate with internal teams to ensure high-quality, timely delivery of client projects.
- Drive product usage and value, managing renewals and contributing to business development.
Requirements
- Recently graduated, preferably with a degree in Life Sciences, Biotechnology or a related field.
- Strong interest in healthcare, technology, and client-facing roles.
- Excellent communication and organisational skills, with a proactive mindset.
- Proficient in Microsoft Office (Excel, PowerPoint, Word) and comfortable in fast-paced environments.
Contract Details
- Start Date: ASAP
- Contract Type: 3 month contract with possibility to go permanent.
- Day Rate: £150 - £180 (dependent on experience).
- Working Pattern: Hybrid.
- Location: London.
Customer Success Manager - Pharmaceutical/Biotech employer: Freshminds Interim
Contact Detail:
Freshminds Interim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Pharmaceutical/Biotech
✨Tip Number 1
Familiarise yourself with the pharmaceutical and biotech industries. Understanding the key players, trends, and challenges in these sectors will help you engage more effectively with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the healthcare and technology fields. Attend industry events, webinars, or local meetups to connect with people who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've successfully managed relationships in previous roles or projects. Be ready to share specific examples that highlight your proactive approach and ability to drive engagement.
✨Tip Number 4
Brush up on your Microsoft Office skills, especially Excel and PowerPoint. Being proficient in these tools is crucial for data analysis and presentation, which are key components of the Customer Success Manager role.
We think you need these skills to ace Customer Success Manager - Pharmaceutical/Biotech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Life Sciences, Biotechnology, or related fields. Emphasise any client-facing roles or projects that demonstrate your communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong interest in healthcare and technology. Mention specific reasons why you want to work with an AI-driven analytics company and how you can contribute to their success.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office tools, especially Excel and PowerPoint. Provide examples of how you've used these skills in previous roles or projects.
Showcase Your Proactive Mindset: Demonstrate your proactive approach by including examples of how you've taken initiative in past experiences. This could be through leading projects, improving processes, or engaging with stakeholders effectively.
How to prepare for a job interview at Freshminds Interim
✨Show Your Passion for Life Sciences
Make sure to express your enthusiasm for the pharmaceutical and biotech industries. Share any relevant experiences or projects from your studies that highlight your interest in healthcare and technology.
✨Demonstrate Strong Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with clients and internal teams. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've successfully managed stakeholder relationships in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client interactions. Think of examples where you've had to overcome challenges or drive engagement, and be ready to explain your thought process.
✨Familiarise Yourself with Microsoft Office Tools
Since proficiency in Microsoft Office is required, brush up on your skills, especially in Excel and PowerPoint. Be prepared to discuss how you've used these tools in previous roles or projects to support your work.
