Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 3rd line application support and manage incidents to resolution.
- Company: Join a dynamic team in the Manchester area, focused on innovative tech solutions.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and continuous learning.
- Qualifications: Degree in Computer Science or relevant experience; Microsoft certifications are a plus.
- Other info: On-call rota for critical incidents; ideal for tech enthusiasts eager to make an impact.
The predicted salary is between 30000 - 42000 £ per year.
Location: Manchester (Hybrid – 3 days in the office)
Status: Permanent
Job purpose:
- Provide 3rd line application support, managing incidents and escalations through to resolution.
- Communicate effectively with business stakeholders, internal and/or 3rd party support teams.
- Ensure resolution of incidents according to agreed SLAs.
- Apply problem solving skills to recreate, debug, identify and resolve issues.
- Perform root cause analysis of issues to prevent reoccurrence.
- Form part of the on-call rota for out of hours critical incidents.
- Provide proactive support & maintenance across the application landscape.
- Create, review and maintain support documentation for deploying and configuring applications.
- Monitor/deploy application updates & patches.
- Develop understanding of systems within the application landscape.
- Support internal projects with technical design reviews and environment builds/deployment.
Key accountabilities:
- To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.
- The role holder may also be required to carry out any other duties within the scope and purpose of this role as requested by their line manager and in line with business needs.
Knowledge and experience:
- Experience managing Windows Server, IIS & Active Directory Services.
- Azure AD experience would be beneficial.
- Azure IaaS / PaaS experience would be beneficial.
- Knowledge of T-SQL (MS SQL) and/or PL/SQL.
- Knowledge of minor programming or scripting (.NET / PowerShell).
- Experience using an IT Service Management Tool (e.g. SCSM, Service Now).
- At least 2 years’ experience within an IT department.
- Previous experience in a similar role would be beneficial.
- An understanding of IT service management processes (e.g. ITIL) would be beneficial.
- Experience of Microsoft Dynamics (2012AX or 365) would be beneficial.
- Experience of Office365 administration would be beneficial.
- Experience of software deployment processes/systems (e.g. Octopus Deploy) would be beneficial.
Skills and abilities:
- Strong written and verbal communication skills; comfortable working side by side with business colleagues to update, diagnose and resolve issues.
- Team player; contribute to positive team spirit and inspire trust of others. Must be flexible and willing to work to task completion beyond normal business hours if necessary (including on-call rota).
- Analytical and problem-solving skills; react well under pressure and utilise logical approach to resolving issues. Be tenacious and own issues until resolved.
- Desire to improve self and systems; eager to learn a range of systems and technologies; take pride in work and suggest ways to improve quality.
Qualifications:
- Degree level education (Computer Science or other relevant technical discipline) or relevant experience.
- Microsoft certifications or training.
- Foundation level ITIL.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (Manchester Area)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, IIS, and Active Directory. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former Application Support Analysts, especially those who have worked in similar environments. They can provide insights into the role and may even refer you internally, which can significantly boost your chances of landing an interview.
✨Tip Number 3
Demonstrate your problem-solving skills during any informal conversations or interviews. Prepare examples of past incidents you've resolved, focusing on your analytical approach and how you communicated with stakeholders throughout the process.
✨Tip Number 4
Stay updated on the latest trends and best practices in IT service management, particularly ITIL. Showing that you're proactive about your professional development can impress hiring managers and demonstrate your commitment to the role.
We think you need these skills to ace Application Support Analyst (Manchester Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your experience with Windows Server, IIS, Active Directory, and any relevant programming or scripting knowledge.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities of an Application Support Analyst. Mention specific experiences where you've successfully resolved incidents or improved processes.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical and problem-solving abilities. Highlight situations where you effectively diagnosed and resolved issues under pressure.
Highlight Team Collaboration: Emphasise your ability to work well within a team. Mention any experiences where you collaborated with business stakeholders or contributed to a positive team environment, as this is crucial for the role.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, IIS, Active Directory Services, and any relevant Azure technologies. Highlight specific examples where you've successfully managed incidents or resolved issues in these areas.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach troubleshooting and root cause analysis. Prepare a couple of scenarios where you effectively diagnosed and resolved complex issues, showcasing your analytical skills.
✨Communicate Clearly
Since the role involves liaising with business stakeholders and support teams, practice articulating technical concepts in a way that non-technical colleagues can understand. Good communication can set you apart from other candidates.
✨Emphasise Team Collaboration
This position requires a team player who can inspire trust and contribute positively to the team spirit. Be ready to share examples of how you've worked collaboratively in past roles, especially under pressure or during critical incidents.
