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- Tasks: Support clients using Amazon Connect, resolving technical issues and managing service changes.
- Company: Join a dynamic team in Bristol focused on cloud contact centre solutions.
- Benefits: Enjoy a £30,000 salary, 25-30 days leave, private medical insurance, and more perks.
- Why this job: Gain hands-on experience, career progression opportunities, and work with cutting-edge technology.
- Qualifications: A degree or equivalent experience in IT, with knowledge of Amazon Connect preferred.
- Other info: Comprehensive training and certification opportunities provided.
The predicted salary is between 24000 - 36000 £ per year.
Peaple Talent have partnered with a client in Bristol on an exclusive basis to recruit for a Support Engineer to help support customers in the Amazon CX space. Our client is looking for a skilled engineer with hands-on experience in Amazon Connect or related cloud contact centre platforms. This role sits within our client’s Support Team, with a core focus on assisting clients who use Amazon Connect and customized solutions.
Our client offers a comprehensive training program tailored to the successful candidate, including certification opportunities with our client’s technology partners. Our client actively supports career progression, with clear paths into advanced support, software development, or implementation roles.
As part of our client’s Amazon practice, this role serves as a technical point of contact for Amazon Connect within the Support Team. You’ll engage with clients to resolve 1st and 2nd line support requests and handle service changes, these may include updates to operating hours, modifications to routing and call flows, or changes to reporting outputs. You’ll also be expected to develop strong customer relationships by delivering dependable and knowledgeable support.
Key Experience Required:
- Proven experience managing incidents and resolving problems in a structured, ITIL-aligned technical setting.
- A university degree or equivalent professional experience is required.
- Solid grasp of IT infrastructure and systems, preferably within cloud-based contact centre environments.
- Familiarity with Amazon Connect is highly desirable.
- Exceptional analytical thinking and a methodological approach to troubleshooting, always aiming to deliver solutions that align with customer needs.
- Comfortable working across multiple stakeholder groups, including internal and external teams, up to director level.
- Ability to collaborate closely with project and program teams to transition new clients into day-to-day support operations.
The Package:
- Basic annual salary of £30,000 per annum.
- 25 days of annual leave, increasing to 30 days with continuous service.
- Pension plan, raising up to 8% of employer contribution.
- Private medical insurance, option to extend cover to family members.
- Travel Insurance, coupled with health coverage.
- Income protection insurance.
- Life assurance of 4x your salary.
- Employee Assistance Program.
- Discounts through perks scheme.
Software Support (Greater Bristol Area) employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support (Greater Bristol Area)
✨Tip Number 1
Familiarise yourself with Amazon Connect and its features. Since the role specifically requires experience with this platform, having a solid understanding of its functionalities will help you stand out during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge and incident management skills. Being able to demonstrate your structured approach to problem-solving in a technical setting will be crucial for this position.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with various stakeholders in previous roles. This will showcase your ability to work across teams and communicate effectively, which is essential for this job.
✨Tip Number 4
Research the company culture and values of our client. Understanding their focus on customer relationships and support will help you align your responses during the interview and show that you're a good fit for their team.
We think you need these skills to ace Software Support (Greater Bristol Area)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Support Engineer in the Amazon CX space. Familiarise yourself with Amazon Connect and the specific skills required for the role.
Tailor Your CV: Highlight your relevant experience managing incidents and resolving problems in ITIL-aligned environments. Emphasise any hands-on experience with Amazon Connect or similar cloud contact centre platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical thinking and troubleshooting skills. Mention how your experience aligns with the needs of the company and express your enthusiasm for supporting clients effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free from typos to make a strong impression.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Amazon Connect or similar cloud contact centre platforms. Be prepared to discuss specific instances where you've successfully resolved technical issues, as this will demonstrate your capability in a structured ITIL-aligned environment.
✨Demonstrate Problem-Solving Abilities
Prepare examples that showcase your analytical thinking and methodological approach to troubleshooting. Discuss how you’ve tackled complex problems in the past and how your solutions aligned with customer needs, as this is crucial for the role.
✨Build Rapport with Interviewers
Since the role involves developing strong customer relationships, practice engaging with your interviewers in a friendly and professional manner. Show that you can communicate effectively across various stakeholder groups, including those at director level.
✨Express Interest in Career Progression
The client values career development, so express your enthusiasm for growth opportunities within the company. Discuss your long-term goals and how you see yourself advancing into roles such as advanced support or software development.
