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- Tasks: Diagnose and repair vending equipment, ensuring high-quality service and minimal breakdowns.
- Company: Selecta is Europe's leading provider of self-serve coffee and convenience food, serving millions daily.
- Benefits: Enjoy a full-time role with opportunities for training and career growth in a dynamic environment.
- Why this job: Join a team that values customer satisfaction and technical excellence while making a real impact.
- Qualifications: Strong electrical knowledge, fault-finding skills, and a customer-focused attitude are essential.
- Other info: Diverse applicants are encouraged; must have the Right to Work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Static Service Engineer to join our Technical department and provide high quality service to all customers, actively contributing to the overall improvements to the business by servicing and maintaining equipment to a high standard.
As a Service Engineer, your goal is to limit the volume of equipment failure through correct service and maintenance, aiming for zero client complaints regarding technical reliability for machines within your area of responsibility.
About Selecta: Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK, we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at various locations from workplaces to schools, universities, and hospitals. Our engineers are critical to the operation of our business, ensuring that our machines are well maintained and in working order, so that we can continuously delight our customers.
Responsibilities:
- Diagnose and repair faults on a complete range of Vending Equipment.
- Ensure that all work is completed at the first visit whenever possible, making every effort to prevent further breakdowns.
- Prioritise repairs for machines that display persistent breakdowns.
- Maintain access to the technical manuals/documentation relevant to the equipment being serviced/maintained.
- Attend various Training Courses to maintain the highest standard of workmanship.
- Maintain good customer relations by adopting a pleasant manner at all times.
- Adhere to customer procedures (e.g., entry/exit from premises) and Health & Safety Policies where appropriate.
- Be aware of potential cases of customer dissatisfaction and take appropriate action to avoid actual dissatisfaction.
Requirements:
- Ability to form and maintain a close working relationship with colleagues and clients to provide the best possible service.
- Willing and able to work on your own initiative.
- Customer-focused with a smart and professional appearance.
- Strong electrical knowledge/experience demonstrated through practical work experience or an electrical qualification.
- Technical background with strong fault finding and diagnosis skills.
- Aware of how to work safely on electrical equipment.
Applicants must have the Right to Work in the UK permanently. Please apply for consideration; we look forward to reviewing your CV. In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.
Selecta UK recognises the benefits of a diverse workforce and welcomes applications from all backgrounds and all sections of the community.
Static Service Engineer - London employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Static Service Engineer - London
✨Tip Number 1
Familiarise yourself with the specific types of vending equipment that Selecta uses. Understanding the common issues and maintenance practices for these machines can give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service roles, especially in technical fields. Being able to demonstrate your ability to maintain good customer relations will be crucial for this position.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Be ready to share examples of how you've diagnosed and repaired faults in electrical equipment, as this will be a key part of your role.
✨Tip Number 4
Research Selecta's company culture and values. Showing that you align with their commitment to customer satisfaction and high-quality service can set you apart from other candidates.
We think you need these skills to ace Static Service Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Static Service Engineer. Emphasise your electrical knowledge, fault-finding skills, and any previous experience in servicing vending equipment.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and ability to work independently. Mention specific examples of how you've maintained high standards in previous roles and how you can contribute to Selecta's goal of zero client complaints.
Highlight Technical Qualifications: If you have any electrical qualifications or certifications, make sure to include them prominently in your application. This will demonstrate your technical background and suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Engineer.
How to prepare for a job interview at Selecta
✨Showcase Your Technical Skills
Make sure to highlight your strong electrical knowledge and fault-finding skills during the interview. Be prepared to discuss specific examples from your past experience where you successfully diagnosed and repaired equipment.
✨Demonstrate Customer Focus
Since maintaining good customer relations is crucial for this role, share instances where you've gone above and beyond to ensure customer satisfaction. This will show that you understand the importance of a pleasant manner and effective communication.
✨Familiarise Yourself with the Company
Research Selecta and its services before the interview. Understanding their operations and the importance of their vending solutions will help you tailor your responses and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with persistent breakdowns or customer dissatisfaction. Think through your approach to these scenarios and be ready to explain your thought process.
