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For Companies At a Glance
- Tasks: Analyse data and create reports to improve customer experiences.
- Company: Join Canopius, a leading global insurer with a focus on diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, health insurance, and more perks.
- Why this job: Make a real impact on customer satisfaction while developing your analytical skills.
- Qualifications: Strong analytical mindset, proficiency in Power BI, and good communication skills required.
- Other info: Flexible working model and commitment to equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
As the Complaints Data Analyst, you will work with the Complaints Management Team to source and analyse data, producing reports and analysis to support root cause analysis and continuous improvements in products and practices affecting customers and front-line services.
Responsibilities
- Support the Complaints Team by generating data analysis and enhancing reporting capabilities.
- Utilise Power BI and other tools to conduct analysis and create reports that inform business decisions.
- Collaborate with stakeholders across the business to address data source and quality challenges.
- Work with the Complaints Manager and Conduct Team on customer outcome testing and assurance activities as required by regulators.
- Coordinate with the Compliance & Conduct Teams to identify and escalate conduct risks arising from complaints.
- Partner with functions like Claims, Conduct, and Underwriting to facilitate data-driven decision-making.
- Assist in data and trend analysis to identify conduct risks and recommend process improvements.
- Support relevant conduct and regulatory reporting.
- Contribute to projects focused on customer complaints experience and outcomes, including Consumer Duty and Customer Vulnerability initiatives.
Skills and Experience
- Strong time management and prioritisation skills.
- Excellent problem-solving abilities.
- Analytical mindset.
- Good communication skills.
- Stakeholder management skills, with experience working across multiple business functions.
- Proficiency in Power BI and Excel.
- Experience in data analysis.
Our Benefits
We offer a comprehensive benefits package focusing on overall wellbeing, including hybrid working, a competitive salary, pension, discretionary bonus, health and dental insurance, and more.
About Us
Canopius is a global specialty lines (re)insurer, a leading Lloyd’s of London market insurer with offices worldwide. We promote a positive culture that values diversity, inclusion, and employee wellbeing. Our new London offices support a flexible, hybrid working model. We are committed to equal employment opportunities and welcome applicants from diverse backgrounds. Reasonable adjustments are available throughout the recruitment process and employment.
Complaints Data Analyst employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Data Analyst
✨Tip Number 1
Familiarise yourself with Power BI and Excel, as these tools are crucial for the role. Consider taking online courses or tutorials to enhance your skills, which will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Network with professionals in the complaints management and data analysis fields. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the challenges they face, which can give you insights to discuss during interviews.
✨Tip Number 3
Prepare to showcase your analytical mindset by thinking of specific examples where you've successfully solved problems using data analysis. Be ready to discuss how you approached these situations and the impact your solutions had on the business.
✨Tip Number 4
Understand the importance of stakeholder management in this role. Brush up on your communication skills and think about how you can effectively collaborate with different teams. Being able to articulate your ideas clearly will set you apart from other candidates.
We think you need these skills to ace Complaints Data Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Complaints Data Analyst. Emphasise your proficiency in Power BI and Excel, as well as any previous data analysis work.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the position and how your analytical mindset and problem-solving abilities make you a great fit for the Complaints Management Team.
Showcase Stakeholder Management Skills: Provide examples in your application of how you've successfully collaborated with stakeholders across different business functions. This will demonstrate your ability to work effectively in a team-oriented environment.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you contributed to process improvements or customer outcomes. This aligns well with the responsibilities of supporting projects focused on customer complaints experience.
How to prepare for a job interview at Starr Underwriting
✨Showcase Your Analytical Skills
As a Complaints Data Analyst, your analytical mindset is crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles, particularly with tools like Power BI and Excel. Highlight any reports or insights you've generated that led to improvements.
✨Demonstrate Stakeholder Management
This role requires collaboration across various business functions. Share experiences where you've successfully worked with different stakeholders to address data quality challenges or improve processes. Emphasise your communication skills and ability to manage expectations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you've identified conduct risks or recommended process improvements based on data trends. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Regulatory Environment
Familiarise yourself with the regulatory requirements related to complaints management. Be ready to discuss how you would support compliance and conduct reporting, as well as your understanding of initiatives like Consumer Duty and Customer Vulnerability.
