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- Tasks: Manage workplace operations, ensuring safety and efficiency across multiple sites.
- Company: Diligenta is a leading life and pensions administration service provider focused on customer service.
- Benefits: Enjoy 33 days off, bonuses, career development, and a wellbeing programme.
- Why this job: Join a supportive culture that values positive change and offers growth opportunities.
- Qualifications: Experience in Facilities Management and project management is essential; IWFM accreditation is a plus.
- Other info: Flexible working options and a focus on sustainability make this role unique.
The predicted salary is between 36000 - 60000 £ per year.
Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
As a key member of our Facilities team, the Workplace & Facilities Manager will play a vital role in ensuring our offices are safe, efficient, and fit for purposes. This role is central to delivering high-quality, sustainable workplace environments across multiple sites, with a strong focus on project delivery, space planning, and health and safety. You will work collaboratively across internal teams and with external partners to support both day-to-day operations and long-term strategic plans for Diligenta's estate.
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
- Cycle to Work Scheme & Interest-free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you'll be doing:
- Leading and managing all aspects of workplace and facilities operations across our regional offices
- Delivering a proactive, sustainable and compliant service across Hard and Soft Facilities Management, including security, utilities and maintenance
- Supporting and executing space planning strategies to optimise workplace design and functionality, including flexible/hybrid working environments
- Managing office moves, refurbishments and fit outs from planning through to execution
- Ensuring compliance with health & safety legislation and internal policies, conducting risk assessments, and managing contractor safety
- Overseeing and reporting on Workplace-related budgets, both Opex and Capex, identifying cost efficiencies and forecasting spending
- Collaborating with internal stakeholders such as HR, IT, Operations, and Legal to ensure workplace strategies are aligned with business needs.
- Acting as a key point of contact for external vendors, consultants, contractors and property service providers
What we're looking for:
- Proven experience in multi-site Facilities Management and Workplace Planning within a large corporate environment, ideally financial or professional services
- Strong project management capability with experience delivering office moves and refurbishments to tight deadlines and budgets.
- Knowledge of building infrastructure systems (e.g. HVAC, UPS), business continuity and security protocols
- Ability to analyse workplace data, space utilisation metrics, and develop workplace strategies.
- Excellent interpersonal and communication skills, with a collaborative mindset and stakeholder management expertise
- Desirable: IWFM accreditation, AutoCAD or CAFM systems knowledge, degree-level education
If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace & Facilities Manager
✨Tip Number 1
Familiarise yourself with Diligenta's values and culture. Since they emphasise a positive change and development, showcasing your alignment with these values during interviews can set you apart from other candidates.
✨Tip Number 2
Highlight your project management experience in facilities management. Be prepared to discuss specific examples of how you've successfully managed office moves or refurbishments, as this is a key aspect of the role.
✨Tip Number 3
Demonstrate your knowledge of health and safety compliance. Be ready to talk about your experience conducting risk assessments and ensuring contractor safety, as this is crucial for the Workplace & Facilities Manager position.
✨Tip Number 4
Network with current or former employees of Diligenta if possible. Understanding their experiences and insights can provide you with valuable information to tailor your approach and show that you're genuinely interested in the company.
We think you need these skills to ace Workplace & Facilities Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Workplace & Facilities Manager position. Tailor your application to highlight how your experience aligns with Diligenta's needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in multi-site Facilities Management and Workplace Planning. Use specific examples of past projects, particularly those involving office moves and refurbishments, to demonstrate your capabilities.
Showcase Your Skills: Make sure to showcase your project management skills and knowledge of building infrastructure systems. Mention any relevant qualifications, such as IWFM accreditation or familiarity with AutoCAD, to strengthen your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of Diligenta's vision and culture. Explain why you are passionate about creating sustainable workplace environments and how you can contribute to their goals.
How to prepare for a job interview at Diligenta
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of past projects you've managed, especially those involving office moves or refurbishments. Highlight your ability to meet tight deadlines and budgets, as this is crucial for the role.
✨Demonstrate Knowledge of Health & Safety Compliance
Familiarise yourself with health and safety legislation relevant to workplace management. Be ready to explain how you've ensured compliance in previous roles, including conducting risk assessments and managing contractor safety.
✨Highlight Your Collaborative Approach
Since the role involves working with various internal teams and external partners, emphasise your interpersonal skills. Share examples of how you've successfully collaborated with HR, IT, and other departments to align workplace strategies with business needs.
✨Prepare Questions About Workplace Strategy
Show your interest in Diligenta's vision by preparing thoughtful questions about their workplace strategies and future plans. This demonstrates your enthusiasm for the role and your proactive mindset towards contributing to their goals.
