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For Companies At a Glance
- Tasks: Become the technical bridge between customers and development teams, solving complex issues.
- Company: Join a dynamic tech company focused on innovative software solutions.
- Benefits: Enjoy competitive salary, share options, and a comprehensive benefits package.
- Why this job: Dive into tech challenges while collaborating with diverse teams to enhance customer experiences.
- Qualifications: Tech-savvy problem solver with experience in technical support and cloud solutions.
- Other info: Opportunity to influence product roadmaps and develop deep product knowledge.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Product Specialist, you\’ll become the technical bridge between our customers and development teams. Working with our technical support function, you\’ll develop deep product knowledge to help customers deploy and troubleshoot our products across diverse environments (cloud, on-premise, CI/CD pipelines).
You\’ll gain valuable insights into our growing customer base and use that knowledge to inform best practices and influence future product roadmaps. If you enjoy diving into complex technical issues and collaborating with cross-functional teams to deliver an outstanding customer experience, this role is for you!
Requirements
About You
- You\’re a tech-savvy problem solver who thrives on helping customers deploy and optimize software in various environments
- You have a foundation in technical support, ideally with cloud solutions exposure and a grasp of DevSecOps principles
- You communicate complex ideas clearly, both to technical and non-technical stakeholders
- You collaborate seamlessly with developers, product managers, customer success, and sales teams
- You\’re empathetic, customer-focused, and motivated by continuous improvement
Additional Attributes
- Customer-centric mindset: You go the extra mile to ensure customers feel supported and empowered
- Growth mindset & resourcefulness: You constantly seek to learn new technologies and refine your skills
- Analytical problem-solving: You methodically investigate customer issues, replicate bugs, and diagnose problems
Essential Skills
- Technical support & troubleshooting: Proven experience diagnosing and resolving complex software issues
- Cloud solutions proficiency: Hands-on familiarity with major cloud platforms (AWS, Azure, GCP) and cloud deployment best practices
- DevSecOps understanding: Working knowledge of CI/CD pipelines, automation, and security best practices
- Customer service & communication: Excellent verbal and written communication skills for diverse audiences
- Collaboration & teamwork: Experience partnering with development, product, and customer-facing teams
- Product knowledge development: Ability to quickly learn new products/technologies and adapt them to customer contexts
Desirable Skills
- Experience with DevOps tools: Jenkins, Docker, Kubernetes, and related technologies
- Training & client enablement: Ability to deliver product training and enablement sessions
- Networking & infrastructure management: Understanding of TCP/IP, DNS, load balancing, firewalls, and cloud/on-premise infrastructure
- Systems performance & security management: Experience monitoring server health, troubleshooting networking issues, and system hardening practices
Key Responsibilities
- Hands-on deployment support: Assist customers in setting up our products in cloud, on-premise, and CI/CD pipeline environments
- Customer enablement: Provide training and guidance to optimize product usage, enhance satisfaction, and reduce churn
- Technical expertise: Develop a deep understanding of product features, delivering insights to meet customer requirements
- Cross-functional collaboration: Work with software developers to understand product capabilities and share real-world usage insights
- Bug investigation: Reproduce and diagnose reported issues to identify root causes and work with development on fixes
- Product feedback loop: Collaborate with technical product managers to prioritize feature development, always championing the customer perspective
Benefits
Based on individual skills and contributions, we believe in compensating people fairly, above normal market levels. In addition to a generous base salary, we offer share options and a comprehensive benefits package. Discover more details here: https://portswigger.net/careers/reward #J-18808-Ljbffr
Technical Product Specialist employer: PortSwigger
Contact Detail:
PortSwigger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Specialist
✨Tip Number 1
Familiarise yourself with the major cloud platforms like AWS, Azure, and GCP. Understanding their deployment best practices will not only boost your confidence but also demonstrate your technical proficiency during discussions with our team.
✨Tip Number 2
Brush up on your DevSecOps principles, especially around CI/CD pipelines and automation. Being able to speak knowledgeably about these topics will show us that you can effectively bridge the gap between our customers and development teams.
✨Tip Number 3
Prepare to discuss your experience in troubleshooting complex software issues. We value analytical problem-solving skills, so be ready to share specific examples of how you've diagnosed and resolved customer problems in the past.
✨Tip Number 4
Highlight any experience you have with collaboration across different teams, such as developers and product managers. Show us how you've successfully worked together to enhance customer experiences and drive product improvements.
We think you need these skills to ace Technical Product Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Technical Product Specialist. Familiarise yourself with the technical skills mentioned in the job description, such as cloud solutions and DevSecOps principles.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, troubleshooting, and any exposure to cloud platforms. Emphasise your problem-solving skills and ability to communicate complex ideas clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical expertise. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role and how you can contribute to the team.
Showcase Your Collaboration Skills: In your application, mention instances where you've successfully collaborated with cross-functional teams. Highlight your ability to work with developers, product managers, and customer success teams to deliver outstanding results.
How to prepare for a job interview at PortSwigger
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with cloud solutions and DevSecOps principles. Highlight specific projects where you've deployed software in various environments, as this will demonstrate your technical expertise and problem-solving skills.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. This role requires you to bridge the gap between technical and non-technical stakeholders, so showcasing your communication skills is crucial during the interview.
✨Demonstrate Customer-Centricity
Share examples of how you've gone the extra mile for customers in previous roles. Emphasise your empathetic approach and how it has positively impacted customer satisfaction and retention.
✨Prepare for Cross-Functional Collaboration
Think of instances where you've worked with different teams, such as developers or product managers. Be ready to discuss how you contributed to successful outcomes through collaboration, as this is a key aspect of the role.
