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- Tasks: Provide top-notch security and customer service at a prestigious site in Canary Wharf.
- Company: Join UniTrust Protection Services, a leading name in security solutions across the UK.
- Benefits: Enjoy competitive pay, flexible shifts, virtual GP access, and wellness programmes.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a real impact in security.
- Qualifications: Must have an SIA Licence and excellent communication skills; customer service experience is a plus.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
UniTrust Protection Services (UK) Ltd have an exciting opportunity available for a Dedicated Contract Support Officer to join our team. The role would involve you being trained on a number of sites across our London portfolio but primarily based on one site based on shift availability. The one site you would be primarily based at is located in Canary Wharf.
In return, you will receive highly competitive hourly rates subject to the sites you will work across.
What’s in it for you?
- A competitive wage (Minimum 16 shifts per month if available to work Days, Nights, and Weekends)
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider.
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants and other service providers positively to all you come in to contact with by providing an excellent customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations.
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times.
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
- Act in accordance with Company Policies and Procedures and our Code of Conduct
Security Specific Responsibilities:
- Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
- Ensuring that no unauthorised persons are permitted in prohibited areas
- Check identity and credentials of staff, contractors and visitors where required
- Work with all colleagues to ensure the integrity of security on the site
- Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
- Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants, and visitors with their queries
- Direct all deliveries as required (to the Loading Bay) and at times you will be covering the Loading Bay position
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
- Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
Essential Skills:
- SIA Licence-Security Guard/Door Supervisor
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
Don’t miss out on this fantastic opportunity to join our team as a Security Officer! UniTrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.
Security - Dedicated Contract Support Officer employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security - Dedicated Contract Support Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and regulations relevant to the role. Understanding the SIA guidelines and how they apply to your duties will show your commitment and readiness for the position.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have prior to the interview. Whether it's through networking or casual conversations, showcasing your ability to engage positively with others can set you apart.
✨Tip Number 3
Research the Canary Wharf area and its specific security challenges. Being knowledgeable about the local environment will not only help you in the role but also impress your potential employers during discussions.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully managed conflict or difficult situations. Highlighting your resilience and problem-solving abilities will demonstrate that you're well-suited for the dynamic nature of this role.
We think you need these skills to ace Security - Dedicated Contract Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Dedicated Contract Support Officer. Emphasise your customer service skills, reliability, and any previous security experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of UniTrust Protection Services that appeal to you and how your background makes you a great fit for their team.
Highlight Relevant Qualifications: Ensure you mention your SIA Licence and any other relevant certifications in your application. This is crucial for a security role and will demonstrate your preparedness for the position.
Showcase Soft Skills: In your application, highlight soft skills such as communication, problem-solving, and resilience. These are essential for dealing with diverse scenarios and maintaining a high standard of customer service.
How to prepare for a job interview at Unitrust Protection Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dedicated Contract Support Officer. Familiarise yourself with the key tasks such as customer service excellence, security protocols, and health and safety regulations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering outstanding customer service, prepare examples from your past experiences where you successfully handled challenging situations or provided exceptional service. Highlight your ability to remain calm under pressure and your commitment to creating a positive experience for clients and visitors.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working various shifts and adapting to different environments. Be ready to discuss how you've successfully adapted to changing circumstances in previous roles. This will show that you're prepared for the dynamic nature of the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential security challenges you might encounter and how you would handle them. This could include dealing with unauthorised access or managing conflicts. Practising these scenarios will help you articulate your thought process clearly.
