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- Tasks: Coordinate customer communications and optimise marketing initiatives across teams.
- Company: Saga Money is a trusted brand providing services for the over 50s in the UK.
- Benefits: Enjoy 25 days holiday, a pension scheme, and discounts on holidays and cruises.
- Why this job: Join a purpose-driven team focused on delivering exceptional customer experiences.
- Qualifications: 1-2 years in marketing coordination; strong communication and organisational skills required.
- Other info: Hybrid working with hubs in London and Folkestone; travel expenses covered.
The predicted salary is between 24000 - 36000 £ per year.
Salary Circa £30,000
18 Month FTC
Full Time - 35 hours per week
Hybrid role – Home / Hub working
The Customer Communications Coordinator is a new role within the Saga Money marketing team, where you’ll work cross-functionally with CRM, Data, Digital, Product, and Conduct Risk teams to support marketing initiatives, coordinate communications, and help optimise customer journeys. Reporting to the Partnerships Marketing Manager, you’ll collaborate with internal teams and external partners to deliver seamless, compliant, and engaging marketing experiences that support growth across the Saga Money portfolio. This role would be ideal for someone with experience in customer communications, campaign delivery or project coordination, looking to grow their impact across a variety of marketing and customer experience initiatives. Please apply today and become part of a purpose-driven team focused on delivering great outcomes for our customers.
Role Responsibility
- Support the development and delivery of product communications that address customer needs and align with brand guidelines.
- Assist in reviewing and improving end-to-end customer journeys for consistency across touchpoints.
- Coordinate with internal teams (Studio, CRM, Digital) and external partners to deliver channel plans and creative assets.
- Manage asset approval processes using Saga’s document management system (JUMP).
- Ensure all communications meet Consumer Duty and Regulatory requirements.
- Collaborate with PR agencies and stakeholders to support external communication plans.
- Use insights and analytics to optimise marketing activities and enhance customer understanding.
- Support the Partnerships Marketing Manager in delivering strategic projects and cross-functional programmes.
The Ideal Candidate
- 1–2 years’ experience in a marketing coordination or support role.
- Strong multitasking and organisational skills, with a solution-oriented mindset.
- Confident communicator with excellent presentation and stakeholder management skills.
- Comfortable working across teams and managing multiple initiatives simultaneously.
- Proficient in Excel and PowerPoint; familiarity with MarTech and digital tools is a plus.
- Strong attention to detail and commitment to regulatory compliance.
- Customer-focused with excellent written communication skills.
- Knowledge of personal finance products or markets is desirable.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that’s why we have put together an amazing benefits package for all colleagues.
- 25 days holiday + bank holidays
- Option to purchase additional leave up to 5 extra days
- Pension scheme matched up to 10%
- Company performance related annual bonus - Up to 5%
- Life assurance policy on joining us
- Wellbeing programme
- Colleague discounts including family discounts on cruises and holidays
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
About the Company
Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
Contact Detail:
Saga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Coordinator – Saga Money - London Or Folkestone, Enbrook
✨Tip Number 1
Familiarise yourself with Saga Money's products and services. Understanding their offerings will help you communicate effectively with potential colleagues and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Saga Money on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Communications Coordinator role.
✨Tip Number 3
Prepare to discuss your experience with customer communications and project coordination in detail. Be ready to share specific examples of how you've successfully managed campaigns or improved customer journeys in previous roles.
✨Tip Number 4
Stay updated on the latest trends in marketing and customer experience, especially within the financial services sector. This knowledge will not only impress during interviews but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Customer Communications Coordinator – Saga Money - London Or Folkestone, Enbrook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer communications, marketing coordination, and project management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and marketing. Mention specific examples of how you've successfully managed communications or campaigns in the past.
Showcase Your Skills: Emphasise your strong organisational skills, attention to detail, and ability to work cross-functionally. Provide examples of how you've used tools like Excel and PowerPoint in previous roles.
Highlight Regulatory Knowledge: Since compliance is crucial for this role, mention any experience you have with regulatory requirements in marketing communications. This will show that you understand the importance of Consumer Duty and compliance in your work.
How to prepare for a job interview at Saga
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Customer Communications Coordinator. Familiarise yourself with how this role interacts with various teams like CRM, Digital, and Product, as well as the importance of optimising customer journeys.
✨Showcase Your Communication Skills
As a confident communicator, be prepared to demonstrate your excellent presentation and stakeholder management skills. Use examples from your past experiences to illustrate how you've effectively communicated in a team setting.
✨Highlight Your Multitasking Abilities
This role requires strong multitasking and organisational skills. Be ready to discuss how you've successfully managed multiple projects or initiatives simultaneously in previous roles, showcasing your solution-oriented mindset.
✨Familiarise Yourself with Compliance
Since the role involves ensuring communications meet Consumer Duty and Regulatory requirements, brush up on relevant regulations. Being knowledgeable about compliance will show your commitment to detail and regulatory standards.
