Customer Communications Coordinator – Saga Money - London Or Folkestone, Enbrook

Salary Circa £30,000

Customer Communications Coordinator – Saga Money

Salary Circa £30,000

18 Month FTC

Full Time – 35 hours per week

Hybrid role – Home / Hub working*

The Customer Communications Coordinator is a new role within the Saga Money marketing team, where you’ll work cross-functionally with CRM, Data, Digital, Product, and Conduct Risk teams to support marketing initiatives, coordinate communications, and help optimise customer journeys.

Reporting to the Partnerships Marketing Manager, you\\\\\\\’ll collaborate with internal teams and external partners to deliver seamless, compliant, and engaging marketing experiences that support growth across the Saga Money portfolio.

This role would be ideal for someone with experience in customer communications, campaign delivery or project coordination, looking to grow their impact across a variety of marketing and customer experience initiatives.

Please apply today and become part of a purpose-driven team focused on delivering great outcomes for our customers.

*Hybrid working, your allocated Hub will be London, King\\\\\\\’s Cross or Folkestone, Enbrook. You will need to be willing to commute to the London and Folkestone hubs as required. Travel to locations that are not your base hub is expensed.

Role Responsibility

Our Customer Communications Coordinator will be accountable for the following tasks:

• Support the development and delivery of product communications that address customer needs and align with brand guidelines.
• Assist in reviewing and improving end-to-end customer journeys for consistency across touchpoints.
• Coordinate with internal teams (Studio, CRM, Digital) and external partners to deliver channel plans and creative assets.
• Manage asset approval processes using Saga’s document management system (JUMP).
• Ensure all communications meet Consumer Duty and Regulatory requirements.
• Collaborate with PR agencies and stakeholders to support external communication plans.
• Use insights and analytics to optimise marketing activities and enhance customer understanding.
• Support the Partnerships Marketing Manager in delivering strategic projects and cross-functional programmes.

The Ideal Candidate

• 1–2 years’ experience in a marketing coordination or support role.
• Strong multitasking and organisational skills, with a solution-oriented mindset.
• Confident communicator with excellent presentation and stakeholder management skills.
• Comfortable working across teams and managing multiple initiatives simultaneously.
• Proficient in Excel and PowerPoint; familiarity with MarTech and digital tools is a plus.
• Strong attention to detail and commitment to regulatory compliance.
• Customer-focused with excellent written communication skills.
• Knowledge of personal finance products or markets is desirable.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\\\\\’s why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus – Up to 5%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company Over the past 70 years we have become the UK\\\\\\\’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/205960/3289