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- Tasks: Join us as a Private Patient Co-ordinator, managing patient journeys and providing top-notch customer service.
- Company: North Downs Hospital is a leading private hospital in Surrey, known for high-quality healthcare.
- Benefits: Enjoy 25 days leave, flexible shifts, private medical cover, and free training opportunities.
- Why this job: Be part of a supportive team that values your contributions and prioritises patient care.
- Qualifications: Strong customer service skills and confidence in communication are essential; healthcare experience is a plus.
- Other info: Part-time role with 22.5 hours per week; apply before June 13, 2025!
Private Patient Co-Ordinator page is loaded Private Patient Co-Ordinator Apply locations Caterham time type Part time posted on Posted Yesterday time left to apply End Date: June 13, 2025 (5 days left to apply) job requisition id JR12971 Job Description Private Patient Co-Ordinator Location: North Downs Hospital, Caterham, Surrey Hours: 22.5 hours per week, Part-time Salary: Depending on experience + Benefits Summary: North Downs Hospital is one of Surrey\’s leading private hospitals with an excellent reputation for delivering high quality healthcare for self pay/insured and NHS patients, conveniently situated close to Caterham. The private hospital offers a wide range of treatments and services including minimally invasive surgery, endoscopy procedures, orthopaedic surgery including spinal treatment and pain management, general surgery including hernia surgery, ophthalmology including eye laser surgery, gynaecology, urology and ear, nose and throat treatments. The role: We currently have an excellent opportunity for an Private Patient Co-ordinator to join our team at the North Downs Hospital based in Caterham, Surrey. This is a busy and demanding role so you will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. You will have the flexibility to respond to requests from consultants and colleagues and will be able to work under their own initiative. Private Patient Coordinators need to be personable and confident speaking with a wide range of customers including Consultants, medical secretaries and patients with a keen sense of what good customer service entails. This role is multi-faceted and includes not only providing a gold standard of customer care to our private patient cohort but a knowledge of marketing and generation of revenue. Duties includes: Supporting all aspects of a private patients journey at the hospital/outreach facilities. Booking patients for surgery. Providing Quotations to patients for Outpatients and Surgery. Working closely with Consultants & Secretaries. Forming part of a rota to assist lunch time cover on main reception. What you will bring: Strong customer service Ability to manage a portfolio of private patients from initial call to admission Sound computer skills using the MS Office Confident in engaging with a variety of people Articulate, with excellent communication skills in person, over the phone and in writing The highest standard of personal presentation Goal focused and results driven Private healthcare experience desirable Benefits: 25 Days Leave + Bank Holidays (prorated) Private Pension Flexible shift patterns available where possible Enhanced Competitive Parental Leave Policies Private Medical Cover with option to add partner & dependants Life Assurance (Death in Service) x3 base salary Free Training and Development via the Ramsay Academy Free Parking on site (where possible) Subsidised staff restaurant (where possible) Concerts for Carers Employee Assistance Programme Cycle2Work scheme available, in partnership with Halfords The Blue Light Card Scheme About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. \”Our employees are Ramsay.\” The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. #LI-KH1 We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it\’s a belief that\’s as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. #J-18808-Ljbffr
Private Patient Co-Ordinator employer: Ramsay Health UK
Contact Detail:
Ramsay Health UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Co-Ordinator
✨Tip Number 1
Familiarise yourself with the services offered at North Downs Hospital. Understanding their range of treatments and patient care processes will help you engage confidently with both patients and consultants during interviews.
✨Tip Number 2
Highlight your customer service experience in healthcare settings. Be prepared to share specific examples of how you've provided excellent service, as this role heavily relies on strong interpersonal skills.
✨Tip Number 3
Demonstrate your ability to work under pressure. The role is described as busy and demanding, so be ready to discuss how you've successfully managed multiple tasks or high-stress situations in previous jobs.
✨Tip Number 4
Show your enthusiasm for the role and the company culture. Research Ramsay Health Care's values and be prepared to explain why you resonate with their commitment to patient care and employee support.
We think you need these skills to ace Private Patient Co-Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Private Patient Co-Ordinator position. Understand the key responsibilities and required skills, such as strong customer service and the ability to manage a portfolio of private patients.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any previous roles in healthcare or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Ramsay Health Care's values that resonate with you, and explain how your background makes you a great fit for the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Ramsay Health UK
✨Showcase Your Customer Service Skills
As a Private Patient Co-Ordinator, you'll be interacting with a variety of people. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to manage patient journeys and ensure their needs are met.
✨Demonstrate Flexibility and Initiative
This role requires a flexible approach to meet the demands of the service. During the interview, discuss situations where you've had to adapt quickly or take the initiative to solve problems. This will show that you're ready for the busy nature of the job.
✨Familiarise Yourself with the Hospital's Services
Understanding the range of treatments and services offered by North Downs Hospital will give you an edge. Research the hospital's specialities and be ready to discuss how your role as a co-ordinator fits into the bigger picture of patient care.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about the team dynamics, the challenges faced by the co-ordinators, or how success is measured in this position. This will demonstrate your enthusiasm and proactive attitude.
