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- Tasks: Manage executive meetings and room bookings, ensuring client satisfaction and maximising hotel revenue.
- Company: Highgate Hotels is a leading hospitality management company with a global presence and innovative approach.
- Benefits: Enjoy competitive salary, potential for remote work, and opportunities for professional growth.
- Why this job: Join a dynamic team in a fast-paced environment, making impactful connections and driving success.
- Qualifications: High School Diploma required; college degree preferred, with 1-2 years of sales experience in hospitality.
- Other info: Candidates should be prepared to work weekends and holidays as needed.
The predicted salary is between 42000 - 48000 £ per year.
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
Location Overview: Direct booking and detailing of small meeting and room blocks for various clients to include both corporate and social clientele. Maximises profitability and revenue of the hotel by upselling in order to achieve sales goals.
Responsibilities:
- Perform job responsibilities in accordance with organisational standards.
- Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
- Actively sell guest rooms/food & beverage to small groups, ensuring monthly and quarter goals are met.
- Review sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients.
- Monitor and enforce specific deadline dates related to group rooms cut-off, BEO requirements and function guarantees.
- Create and distribute group resumes, communicate any changes to appropriate departments and people in a timely manner.
- Recommend enhancements and or upgrades to maximise revenue.
- Engage in site visits and/or other client meetings.
- Confirm payment information.
- Participate in weekly Sales Meeting, Operations Meeting, BEO Meeting and any other required meetings relevant to role.
- Prepare Proposals and/or contracts to advise prospective guests primarily of the hotel meeting space and rate availability.
- Calculate and quote prices within guidelines for the same.
- Professionally represent the hotel by participating in client and industry functions.
- Obtain rooming list details and request deposits where applicable.
- Maintain a Passion & Drive to outperform the competition.
- Attend all department and hotel meetings as necessary.
- Follow Standard Operating Procedures (SOPs) as outlined.
- Perform any other job duties as assigned.
Qualifications:
- Superior Communication Skills (written & verbal, including phone skills).
- Computer Skills (Outlook, Word, Excel).
- Sales Software Knowledge Helpful (i.e. Delphi/SalesPro/Marriott Systems).
- Professional Demeanor.
- Demonstrated ability to multi-task, manage time and work well under pressure.
- High School Diploma (or equivalent) - College Degree Preferred.
- At least 1-2 Years of Sales Experience (preferably in hospitality).
- Superior Negotiation Skills - Proven ability to close deals.
- Must hold a valid driver’s license and have the ability to call on potential and current clients.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Hospitality is a 24/7 industry therefore, candidates should anticipate working weekends and holidays as needed.
- Sales Skills – Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.
- Communication – Has both verbal and written skills, in order to effectively execute meetings and events this includes keeping the appropriate departments informed with BEO’s and other necessary information; actively listens to extract essential information in order to maximise revenue and execute successful meetings and events.
- Organisational Skills - Ability to determine priority tasks and maintain strong attention to detail.
Salary Range: £57,000.00/yr - £60,000.00/yr.
Complex Executive Meeting Manager employer: Highgate Hotels L.P.
Contact Detail:
Highgate Hotels L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Executive Meeting Manager
✨Tip Number 1
Familiarise yourself with Highgate Hotels and their portfolio. Understanding their unique selling points and the markets they operate in will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in sales or event management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Brush up on your negotiation skills. Since this role requires closing deals and upselling, practice scenarios where you can effectively persuade clients while maintaining a professional demeanour.
✨Tip Number 4
Prepare for situational questions that may arise during interviews. Think of examples from your past experiences where you successfully managed multiple tasks under pressure, as this is crucial for the Complex Executive Meeting Manager position.
We think you need these skills to ace Complex Executive Meeting Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and sales. Emphasise any roles where you've successfully managed meetings or events, showcasing your ability to meet sales goals.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Highgate Hotels. Mention specific skills like superior communication and negotiation abilities that align with the job description.
Showcase Relevant Skills: In your application, clearly outline your computer skills, particularly with software like Outlook, Word, and any sales software you are familiar with. Highlight your organisational skills and ability to multitask under pressure.
Demonstrate Industry Knowledge: Research Highgate Hotels and mention any insights about their operations or market presence in your application. This shows your genuine interest in the company and the role, making your application stand out.
How to prepare for a job interview at Highgate Hotels L.P.
✨Showcase Your Communication Skills
As a Complex Executive Meeting Manager, superior communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a client interaction or explain how you would communicate details to various departments.
✨Highlight Your Sales Experience
Make sure to discuss your previous sales experience, especially in hospitality. Share specific examples of how you've successfully closed deals or upsold services. This will show that you have the necessary skills to maximise profitability for the hotel.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to talk about how you manage multiple tasks and deadlines. You could mention tools or methods you use to stay organised, which will reassure them of your capability to handle the demands of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of past experiences where you had to resolve conflicts or negotiate terms with clients. This will help you illustrate your ability to handle real-life situations effectively.
