Business Manager - Performance and Quality - Part-time (0.5 FTE) - South West (Ref: 6573)

This position can be based at NMS 1 Bridewell Street, BS1 2AA, NMS Bay House, TQ2 7TD, NMS Brittany House, EX4 4EP, NMS CEEDS, Ujima House, BS2 8QU, NMS Deane House, TA1 1HE, NMS Little Keep Gate, DT1 1AH, NMS Lytton Place, PL25 4PE, NMS Marlborough House Bristol, BS1 3NU, NMS NPS Westwey House Entrance B, DT4 8TG, NPS 150 VICTORIA ROAD SWINDON, SN1 3UZ, NPS 3 KINGS AVENUE ST AUSTELL, PL25 4TT, NPS 3-5 BARNFIELD ROAD EXETER, EX1 1RD, NPS 34 MARSHFIELD ROAD CHIPPENHAM, SN15 1JT, NPS 63 COMMERCIAL ROAD POOLE, BH14 0JB, NPS 7 MADEIRA ROAD BOURNEMOUTH, BH1 1QL, NPS COUNTY OFFICES CHELTENHAM, GL50 3EW, NPS ENDSLEIGH HOUSE CAMBORNE, TR14 8DN, NPS KINGSLEY HOUSE BARNSTAPLE, EX31 1DR, NPS QUEENSWAY HOUSE WESTON-SUPER-MARE, BS22 7BB, NPS RIVERSIDE HOUSE BRIDGWATER, TA6 3HW, NPS ST CATHERINES HOUSE PLYMOUTH, PL1 2TS, NPS THE BOULTER CENTRE SALISBURY, SP1 3SL, NPS THE OLD CONVENT BATH, BA2 4JE, NPS TREMORVAH WOOD TRURO, TR1 1HZ, NPS TWYVER HOUSE GLOUCESTER, GL1 1DR, NPS YEOVIL COUNTY COURT YEOVIL, BA20 2QD Job Summary Please refer to Job Description Job Description Overview of the job The Business Manager post within the Function or Cluster provides support to the Head of Operational Function, including making recommendations to them about operational and administrative requirements. The jobholder acts as an interface between the Head of Operational Function and Divisional Hub, cluster staff and other agencies on a wide range of issues. This is a non-operational post although an understanding of the wide range of Probation procedures, and policies across the organisation both operationally and at HQ are required. The jobholder will report directly to the Head of Operational Function and have line management responsibilities for the Diary Manager and Senior Administrative Officers Summary The purpose of the role is to provide support to the Head of Operational Function. The jobholder will ensure that performance across the Function or Cluster is monitored, that issues are highlighted and opportunities to improve efficiency and effectiveness are proactively pursued. The job holder will ensure the Head of Operational Function and others as appropriate, are informed of priority matters and are given options and/or recommendations to help them to operate effectively. The job holder will ensure that good working relationships with Head of Operational Function and are maintained by communicating priorities effectively. The jobholder acts as a single point of contact for the Operational Function on a number of key areas including Litigation, Complaints, Information Assurance, Communication, Business Continuity, providing appropriate signposting as necessary. The jobholder will ensure effective management of the estate portfolio within their remit, acting as Single Point of Contact / Estates Liaison Officer and has overall management of Health and Safety within Division/Function/Cluster including compliance with Health, Safety and Fire Regulations (H&S) The post holder will ensure all risk assessments are undertaken and staff are made aware of their personal responsibility toward H&S compliance The jobholder will also manage relationships and liaise with a range of internal and external stakeholders and support the partnership working in the Function or Cluster. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Assist with Deputy Director/ Head of Operational Function’s workload Have oversight of the Head of Operational Function workload, ensuring that work is prioritised appropriately and that deadlines are met Ensure that all papers/correspondence submitted to the Head of Operational Function are reviewed, and actioned and that correspondence is responded to on the Head of Operational Function’s behalf. Monitor the Functional or Cluster Delivery Plan and risk register, ensuring the Head of Operational Function is kept informed of progress, Effective management of health and safety within operational portfolio Manage the clusters approach to Business Continuity, Information Security and Data Protection Work with colleagues to develop plans and strategies to deal with risks. Ensure operational and management information systems are in place to monitor and report on performance by division, locality, function and cluster identifying operational, resource or organisational issues that may impact on performance Analyse business information, determining relevance and benefits and compiling information reports for the Head of Operational Function and senior managers Update the Head of Operational Function on policies and procedures, the implications for colleagues and provision of recommendations for action. Identify national and divisional priorities and support the Head of Operational Function to respond to emergent issues Promote a culture of innovation and continuous improvement, undertaking reviews and making recommendations as necessary Attend meetings on behalf of the Head of Operational Function when necessary, maintaining a professional image at all times. Ensure systems are in place for the management of investigations commissioned by the Head of Operational Function. Ensure mechanisms are in place to monitor the Functional or Cluster establishment and complete the National Workforce Planning Tool. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Assist with Deputy Director/ Head of Operational Function’s workload Have oversight of the Head of Operational Function workload, ensuring that work is prioritised appropriately and that deadlines are met Ensure that all papers/correspondence submitted to the Head of Operational Function are reviewed, and actioned and that correspondence is responded to on the Head of Operational Function’s behalf. Monitor the Functional or Cluster Delivery Plan and risk register, ensuring the Head of Operational Function is kept informed of progress, Effective management of health and safety within operational portfolio Manage the clusters approach to Business Continuity, Information Security and Data Protection Work with colleagues to develop plans and strategies to deal with risks. Ensure operational and management information systems are in place to monitor and report on performance by division, locality, function and cluster identifying operational, resource or organisational issues that may impact on performance Analyse business information, determining relevance and benefits and compiling information reports for the Head of Operational Function and senior managers Update the Head of Operational Function on policies and procedures, the implications for colleagues and provision of recommendations for action. Identify national and divisional priorities and support the Head of Operational Function to respond to emergent issues Promote a culture of innovation and continuous improvement, undertaking reviews and making recommendations as necessary Attend meetings on behalf of the Head of Operational Function when necessary, maintaining a professional image at all times. Ensure systems are in place for the management of investigations commissioned by the Head of Operational Function. Ensure mechanisms are in place to monitor the Functional or Cluster establishment and complete the National Workforce Planning Tool. Person specification Please Refer To Job Description Behaviours We\’ll assess you against these behaviours during the selection process: Delivering at Pace Developing Self and Others Leadership Making Effective Decisions Working Together Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : SSCL Recruitment Enquiries Team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Telephone : 0345 241 5358 Recruitment team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/6573?entityId=6573 #J-18808-Ljbffr