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For Companies At a Glance
- Tasks: Manage customer accounts, build relationships, and ensure client satisfaction.
- Company: Join a growing team focused on exceptional client experiences in Guildford.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, and great perks.
- Why this job: Be part of a collaborative culture that values client success and continuous improvement.
- Qualifications: Strong communication skills and experience in account management are essential.
- Other info: Bonus points for tech knowledge and familiarity with CRM systems.
The predicted salary is between 30000 - 33000 £ per year.
Are you a relationship builder with a passion for delivering exceptional client experiences? We are looking for an energetic and solutions-focused Customer Account Manager to join a growing, collaborative team. You will play a key role in nurturing customer relationships, maximising retention, and ensuring seamless account support.
What You’ll Be Doing:
- Manage a portfolio of customer accounts, focusing on driving client retention and revenue growth
- Build strong, trust-based relationships with clients through proactive engagement and support
- Act as the go-to point of contact for all customer queries, feedback, and issue resolution
- Represent client needs internally, working cross-functionally with product, operations, development, marketing, and accounts teams
- Support senior stakeholders in strategic client meetings by offering data-driven insights and recommendations
- Ensure clients are successfully onboarded and supported throughout their journey
- Maintain up-to-date and accurate client records and interaction logs
- Attend relevant events and strengthen external relationships as a brand ambassador
- Contribute to a culture of continuous improvement and client-centric thinking
What You’ll Bring:
- Excellent communication skills, both written and verbal
- Proven experience in managing client accounts and building long-term relationships
- Strong multitasking and time management abilities
- A proactive, problem-solving attitude with great presentation and negotiation skills
- Previous experience in a client-facing or account management role
- Project management experience with a team-oriented mindset
- (Bonus) Familiarity with CRM systems and client success tools
- (Desirable) Knowledge or background in tech/IT sector
What’s in It for You?
- Competitive base salary of £30,000–£33,000 + performance-based bonus
- Hybrid working model with modern town-centre offices in Guildford
- 25 days annual leave
- Parking paid for when in the office
- Net zero pension scheme
- Employee benefits including a cycle to work scheme, retail discounts, and Employee Assistance Programme
Contact Detail:
BramahHR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us tick at StudySmarter will help you align your approach when engaging with potential clients and demonstrate that you're a great fit for our team.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management. They can provide valuable insights into the role and share tips on how to excel in client relationships, which is crucial for this position.
✨Tip Number 3
Prepare to showcase your problem-solving skills during interviews. Think of specific examples where you've successfully resolved client issues or improved client satisfaction, as these experiences will resonate well with us.
✨Tip Number 4
Stay updated on the latest trends in customer account management and the tech/IT sector. Being knowledgeable about industry developments will not only impress us but also enable you to provide informed insights during discussions with clients.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management and relationship building. Use specific examples that demonstrate your ability to drive client retention and revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional client experiences. Mention how your proactive problem-solving attitude aligns with the company's values and the role's requirements.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with clients in the past. This could include resolving issues or presenting data-driven insights.
Showcase Relevant Experience: If you have experience with CRM systems or in the tech/IT sector, make sure to mention it. Highlight any project management experience and how it has prepared you for a team-oriented environment.
How to prepare for a job interview at BramahHR Ltd
✨Showcase Your Relationship-Building Skills
As a Customer Account Manager, your ability to build strong relationships is crucial. Prepare examples of how you've successfully nurtured client relationships in the past, highlighting your proactive engagement and support.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will showcase your proactive, problem-solving attitude, which is essential for this position.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM systems or client success tools, make sure to mention it during the interview. If not, do some research on popular tools used in the industry to show your willingness to learn.
✨Prepare for Data-Driven Discussions
Since you'll be supporting senior stakeholders with data-driven insights, brush up on relevant metrics and how they can impact client retention and revenue growth. Be prepared to discuss how you would use data to inform your strategies.
