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For Companies At a Glance
- Tasks: Provide first-line support and troubleshoot customer issues with cloud workforce management software.
- Company: Join a leading provider of innovative cloud solutions with over 400 UK customers.
- Benefits: Enjoy full training, a supportive work environment, and opportunities for growth.
- Why this job: Kickstart your IT career in a dynamic company that values learning and customer interaction.
- Qualifications: A keen interest in IT and a methodical approach are essential; no prior experience required.
- Other info: This role is office-based in Letchworth Garden City, perfect for those who thrive in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Support Engineer required for a leading provider of the latest cloud workforce management solutions with over 400 customers across the UK. This position is based at their head office in Letchworth Garden City, and the successful candidate will work full-time from the office. Full training will be provided to the right candidate, but a keen interest in IT, along with a methodical and organized approach to work, is essential.
- Understanding the functionality of Time & Attendance (T&A) software
- Triaging support issues as they are reported
- Updating support tickets raised by customers
- Troubleshooting issues reported by customers
- Being presentable, confident when speaking to customers, and willing to learn
1st Line Support Engineer Salary & Benefits
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams across various industries.
We are acting as a recruitment agency for this vacancy. By applying, you consent to us processing your data, contacting you about our services, and submitting your CV for this role.
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1st Line Support Engineer employer: Bennett and Game Recruitment
Contact Detail:
Bennett and Game Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with Time & Attendance (T&A) software, as understanding its functionality will give you a significant edge. Consider exploring online resources or tutorials that explain how these systems work, which will help you speak confidently about them during your interview.
✨Tip Number 2
Practice your troubleshooting skills by simulating common support issues. You can create scenarios based on typical problems users face and work through solutions. This hands-on experience will prepare you for real-life situations you'll encounter in the role.
✨Tip Number 3
Enhance your communication skills by engaging in conversations with friends or family about technical topics. Being presentable and confident when speaking to customers is crucial, so practice explaining complex IT concepts in simple terms to demonstrate your ability to connect with users.
✨Tip Number 4
Show your enthusiasm for learning by researching the latest trends in cloud workforce management solutions. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're genuinely interested in the field and ready to grow with the company.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 1st Line Support Engineer. Familiarise yourself with Time & Attendance (T&A) software and the skills required for troubleshooting and customer support.
Tailor Your CV: Highlight relevant experience in IT support or customer service in your CV. Emphasise any previous roles where you triaged support issues or updated support tickets, as this will show your suitability for the position.
Craft a Strong Cover Letter: Write a cover letter that reflects your keen interest in IT and your methodical approach to work. Mention your willingness to learn and how you can contribute to the team at the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for a support role.
How to prepare for a job interview at Bennett and Game Recruitment
✨Show Your IT Enthusiasm
Make sure to express your keen interest in IT during the interview. Share any relevant experiences or projects that demonstrate your passion for technology, as this will resonate well with the hiring team.
✨Understand Time & Attendance Software
Familiarise yourself with Time & Attendance (T&A) software before the interview. Having a basic understanding of how such systems work will show that you are proactive and ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you would approach troubleshooting support issues. Use examples from past experiences where you successfully resolved problems, highlighting your methodical and organised approach.
✨Practice Customer Interaction
Since the role involves speaking with customers, practice being presentable and confident in your communication. Role-play common support scenarios with a friend to build your confidence and ensure you can handle customer queries effectively.
