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- Tasks: Join us as a Repair Technician, fixing tech and providing top-notch customer service.
- Company: Partner Retail Services (PRS&) is dedicated to creating an amazing workplace for our team.
- Benefits: Enjoy competitive pay, Samsung discounts, and a colleague reward programme worth £1,000 annually.
- Why this job: Be part of a passionate team that values customer trust and tech solutions.
- Qualifications: Exceptional customer service skills; prior retail experience is a plus but not essential.
- Other info: Receive certified training and work in a dynamic environment focused on innovation.
Repair Technician – Samsung Experience Store Join to apply for the Repair Technician – Samsung Experience Store role at Partner Retail Services (PRS&) Repair Technician – Samsung Experience Store 2 days ago Be among the first 25 applicants Join to apply for the Repair Technician – Samsung Experience Store role at Partner Retail Services (PRS&) Location: Samsung Experience Store- London, Stratford Salary: £13.21ph Enhanced opportunity – £15.21ph Bonus: 20% potential Hours: 40HR Training provided* What can you expect in return for working for us? At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives. We are looking for future colleagues who have three great loves: People Fixing tech Finding the best possible solutions for Points 1 and 2! From emergencies to selfies, we understand how important our devices are to us and to our customers, therefore, we want to recommend the right solutions and assurance if those devices need a little surgery\’ within our onsite repair centres. Our customers\’ trust in us is paramount. The conversations we have with them and the passion we have for their devices are crucial, so they know that their devices are in the safest hands! If this sounds like you, we would love to hear from you! We include certified training to all of our engineers. If you have prior experience, this is a bonus but not essential. Knowledge, Skills And Experience Exceptional customer service skills and experience gained in a customer centric retail environment. Communication and influencing skills that generate commitment and loyalty from customers. The ability to prioritise customers and task to deliver a great customer journey. A commercially minded approach to retail service. An ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you. Previous retail experience is ideal but not essential. Exposure to the Samsung eco system and a love for all things techy. Knowledge and experience of software and hardware repairs. Behaviours A positive and engaging disposition while upholding the ethics and values of the organisation You always treat others with dignity and respect Encourages organisational and individual social responsibility Adhere to requests from management and undertake work in accordance with designated policies and procedures Passionate about connected technology and the PRS& Samsung brand Ambition to achieve and exceed goals. #INDHIGH Seniority level Seniority level Entry level Employment type Employment type Contract Job function Industries Repair and Maintenance Referrals increase your chances of interviewing at Partner Retail Services (PRS&) by 2x Get notified about new Repair Technician jobs in London, England, United Kingdom . 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Repair Technician - Samsung Experience Store employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Technician - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung products and their common issues. Being knowledgeable about the devices you’ll be repairing will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Showcase your customer service skills in your interactions. Since this role heavily involves engaging with customers, demonstrating your ability to communicate effectively and build rapport can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in a tech-related or retail environment. Even if it’s not directly related to repairs, showing that you understand the retail landscape and customer expectations can be a big plus.
✨Tip Number 4
Be prepared to discuss how you handle change and adapt to new technologies. The tech world is always evolving, and demonstrating your willingness to learn and grow can resonate well with hiring managers.
We think you need these skills to ace Repair Technician - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and tech repair. Emphasise any previous roles where you demonstrated exceptional customer service skills, as this is crucial for the Repair Technician position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and fixing devices. Mention your understanding of the Samsung ecosystem and how your skills align with the company's values and mission.
Showcase Relevant Skills: Clearly outline your technical skills related to software and hardware repairs. If you have experience in a retail environment, highlight how you prioritised customer needs and delivered excellent service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and the Samsung brand during the interview. Share any personal experiences you have with Samsung products or similar tech, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since exceptional customer service is key for this position, prepare examples from your past experiences where you successfully resolved customer issues or provided outstanding service. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in a tech context. You might be asked to describe a time when you had to fix a technical issue or adapt to a challenging situation, so think of relevant examples beforehand.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training provided, team dynamics, or the company's approach to customer service. This shows your interest and helps you assess if it's the right fit for you.
