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- Tasks: Engage with residents, manage enquiries, and organise community events daily.
- Company: Join a vibrant team at a luxury residential site in Croydon.
- Benefits: Enjoy a competitive salary, pet-friendly environment, and access to fantastic communal spaces.
- Why this job: Be part of a dynamic community, enhance resident experiences, and develop your customer service skills.
- Qualifications: Experience in hospitality or residential services; strong communication and IT skills required.
- Other info: Perfect for those who love people and beautiful buildings!
The predicted salary is between 24000 - 26000 £ per year.
We have an exciting opportunity for a Community Host to join the team at a stunning residential site in Croydon. The development is made up of 338 luxury apartments, pet friendly with wonderful communal spaces such as garden terraces, co-working areas, lounge, gym, bike storage and a playground area.
The role will be based on site, where each day will be different, fit for an enthusiastic candidate with a can-do attitude, maturity to adapt in fast-changing situations, who can build rapport with residents, deliver great customer service, and achieve high retention levels.
You:
- Experience in being the first point of contact for resident enquiries (including raising maintenance issues) with a positive attitude.
- Proven experience in residential services, leasing, guest relations, hospitality or sales.
- Understanding of residential rules and regulations, deposits, and residents' rights in order to manage a smooth-running operation.
- Practice in lettings or supporting lettings.
- Knowledge of CRM systems within the residential setting will be advantageous.
- Comfortable running regular resident events.
- Must have excellent written and spoken English as well as reasonable IT skills, including MS Word, Excel & Outlook.
If you're as passionate as we are about people and beautiful buildings, I'd love to hear from you!
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host
✨Tip Number 1
Familiarise yourself with the local area of Croydon. Knowing the community and its amenities will help you connect with residents and answer their queries more effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled resident enquiries or resolved issues in previous roles. This will demonstrate your ability to build rapport and maintain high retention levels.
✨Tip Number 3
Get comfortable with CRM systems before your interview. If you have experience with specific software, be ready to discuss how you've used it to enhance resident relations or streamline operations.
✨Tip Number 4
Think about creative ideas for resident events that could foster community spirit. Being able to present these ideas during your conversation can show your enthusiasm and proactive approach to the role.
We think you need these skills to ace Community Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Community Host position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise your experience in customer service, residential services, or hospitality. Provide specific examples of how you've successfully managed resident enquiries or events in the past.
Showcase Your Skills: Mention your proficiency in CRM systems and IT skills, particularly with MS Word, Excel, and Outlook. This will demonstrate your capability to handle administrative tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community engagement and your ability to build rapport with residents. Use a friendly tone and express your enthusiasm for the role and the company.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Enthusiasm
As a Community Host, your energy and enthusiasm are key. Make sure to express your passion for community building and customer service during the interview. Share examples of how you've positively impacted residents or guests in previous roles.
✨Demonstrate Adaptability
The role requires someone who can adapt to fast-changing situations. Prepare to discuss scenarios where you've successfully navigated unexpected challenges. Highlight your problem-solving skills and ability to remain calm under pressure.
✨Know the Residential Landscape
Familiarise yourself with residential rules, regulations, and rights. Be ready to discuss how you would handle common resident enquiries or issues. This shows that you understand the responsibilities of the role and can manage operations smoothly.
✨Engage with Event Planning
Since running resident events is part of the job, think of creative ideas for community activities. Discuss any past experiences you have in organising events, and how you can foster a sense of community among residents.
