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- Tasks: Lead IT service assurance for utilities, ensuring smooth operations and support.
- Company: Join a dynamic team focused on delivering top-notch IT services in the utilities sector.
- Benefits: Enjoy competitive salary, opportunities for growth, and a collaborative work environment.
- Why this job: Be part of a mission-driven team that values innovation and continuous improvement.
- Qualifications: 5+ years in IT management, SCADA experience, and strong customer service skills required.
- Other info: Participate in 24/7 incident coverage and engage with key stakeholders regularly.
The predicted salary is between 48000 - 72000 £ per year.
Purpose of the Role: Ensure IT services are effectively delivered and maintained for specific business areas, including regional offices and depots. Handle service support and escalations to meet business needs and act as the IT service representative.
Key Responsibilities:
- Build and maintain business relationships, managing escalations and issues.
- Support significant IT changes, ensuring full testing before production.
- Champion continuous improvement of IT services.
- Manage service escalations and communication of service events.
- Participate in 24/7 coverage for high priority incidents.
- Collaborate with the Major Incident Team and IT Service Assurance Lead.
- Work with SaaS suppliers to meet SLA requirements and review services.
- Review and manage vulnerability reports and knowledge articles.
Key Accountabilities:
- Ensure high-quality, efficient IT services.
- Assist in service resolution to meet service level targets.
- Meet regularly with stakeholders and suppliers to monitor service levels.
- Drive continuous service improvement aligned with business needs.
Stakeholder & People Management:
- Participate in major incidents and problem management.
- Monitor key performance indicators and customer satisfaction.
- Develop strong relationships with business colleagues and service providers.
Reporting and Quality Assurance:
- Monitor performance indicators and address under-performance.
- Agree on priorities and actions with key managers and service providers.
Audit and Compliance:
- Manage IT services in line with business goals.
- Identify opportunities for efficiency and innovation with technology suppliers.
Key Skills:
- Extensive IT management experience.
- Gas Experience.
- SCADA Experience.
- Experience delivering IT services in multi-sourced environments.
- At least 5 years of senior-level customer service experience.
- Strong interpersonal, leadership, and stakeholder relationship skills.
- Excellent communication, translating IT issues into business terms.
- ITIL Foundation Level certification preferred.
- Strategic thinking with actionable delivery.
- Ability to travel to main office locations as needed.
Behaviours: Strategic, detail-oriented, and customer-focused. Collaborative, assertive, and driven. Strong decision-making and influencing skills.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Assurance Lead - SCADA (Horley)
✨Tip Number 1
Familiarise yourself with SCADA systems and their role in IT service assurance. Understanding the specific technologies and processes involved will help you speak confidently about your experience and how it relates to the job.
✨Tip Number 2
Network with professionals in the utilities sector, especially those with experience in IT service management. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing service escalations and continuous improvement initiatives. Be ready to share specific examples that demonstrate your ability to enhance IT services and stakeholder relationships.
✨Tip Number 4
Stay updated on the latest trends in IT service management and the utilities sector. Being knowledgeable about current challenges and innovations will show your commitment to the field and your readiness to contribute effectively.
We think you need these skills to ace IT Service Assurance Lead - SCADA (Horley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT management experience, particularly in SCADA and utilities. Use specific examples that demonstrate your ability to handle service escalations and manage stakeholder relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT service assurance and how your background aligns with the job requirements. Mention your experience in multi-sourced environments and your strategic thinking skills.
Highlight Relevant Certifications: If you have an ITIL Foundation Level certification or any other relevant qualifications, be sure to mention them prominently in your application. This shows your commitment to best practices in IT service management.
Showcase Soft Skills: The role requires strong interpersonal and leadership skills. Provide examples in your application that illustrate your ability to collaborate effectively, influence decisions, and maintain customer satisfaction.
How to prepare for a job interview at Placed
✨Understand the Role
Make sure you have a clear understanding of the IT Service Assurance Lead role and its responsibilities. Familiarise yourself with SCADA systems and how they relate to IT service delivery, as this will show your genuine interest and preparedness.
✨Showcase Your Experience
Be ready to discuss your extensive IT management experience, particularly in multi-sourced environments. Prepare specific examples of how you've handled service escalations or managed significant IT changes in the past.
✨Demonstrate Stakeholder Management Skills
Highlight your ability to build and maintain relationships with stakeholders. Share examples of how you've successfully collaborated with teams or suppliers to improve service levels and resolve issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past incidents you've managed and how you would approach similar situations in this role.
