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- Tasks: Monitor and document customer complaints, ensuring timely resolution and compliance.
- Company: Join Edge Staffing, a dynamic team in the Greater Boston area focused on quality and compliance.
- Benefits: Enjoy medical and vision insurance, plus the chance to work in a fast-paced environment.
- Why this job: Be part of a mission-driven team that values detail and process in a regulated setting.
- Qualifications: High school diploma required; 1-3 years in quality or customer service preferred.
- Other info: This is a 6-9 month contract role with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
Direct message the job poster from Edge Staffing
Our client in the Greater Boston area is seeking a Customer Complaints Specialist to support their quality and compliance team on a 6–9+ month contract. This is a great opportunity to join a fast-paced, regulated environment and play a critical role in ensuring customer feedback is properly captured, tracked, and resolved in accordance with internal procedures and standards.
Key Responsibilities:
Monitor and document customer complaints received through multiple channels (portals, email, phone, etc.).
Accurately log complaints in the Quality Management System (QMS) and ensure proper routing to relevant teams.
Track the status of open complaints and follow up to drive timely resolution.
Maintain compliance with internal quality procedures and applicable regulatory standards.
Identify and escalate potential reportable events when necessary.
Compile and analyze complaint data to generate trend reports for leadership.
Prepare complaint documentation to support internal and external audits.
Requirements:
High school diploma required; degree in a related field preferred.
1–3 years of experience in quality, compliance, or customer service (experience in a regulated environment is strongly preferred).
Familiarity with QMS platforms and complaint handling processes.
Knowledge of regulatory standards and quality system requirements is a plus.
Strong organizational skills and high attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
If you\’re detail-oriented, process-driven, and looking to contribute to a mission-focused team, we\’d love to hear from you. Apply now!
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Customer Service and Quality Assurance
Industries Manufacturing
Referrals increase your chances of interviewing at Edge Staffing by 2x
Inferred from the description for this job Medical insurance
Vision insurance
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Customer Complaints Specialist employer: Edge Staffing
Contact Detail:
Edge Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Specialist
✨Tip Number 1
Familiarise yourself with the Quality Management System (QMS) platforms commonly used in the industry. Understanding how these systems work will give you an edge during interviews, as you'll be able to discuss your experience and knowledge confidently.
✨Tip Number 2
Brush up on your knowledge of regulatory standards relevant to customer complaints in a regulated environment. Being able to demonstrate your understanding of compliance will show that you're serious about maintaining quality and can help you stand out.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled customer complaints or improved processes. Having specific stories ready will help you illustrate your skills and problem-solving abilities during the interview.
✨Tip Number 4
Network with professionals in the quality and compliance field, especially those who have worked in similar roles. Engaging with others can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Complaints Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality, compliance, or customer service. Emphasise any roles where you managed customer complaints or worked in a regulated environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities listed. Mention your familiarity with QMS platforms and your attention to detail.
Highlight Relevant Skills: When filling out your application, be sure to showcase your organisational skills and ability to manage multiple priorities. Use specific examples from your past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Edge Staffing
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Customer Complaints Specialist. Familiarise yourself with their values, mission, and any recent news. This will help you tailor your answers and show genuine interest.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer complaints or challenging situations. Prepare examples from your past experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Attention to Detail
Since this role requires high attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share specific methods you use to track and document information effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could include inquiries about the team dynamics, the tools they use for complaint management, or how success is measured in this role. It shows your enthusiasm and engagement.
