Customer Complaints Specialist

1 day ago Be among the first 25 applicants Direct message the job poster from Edge Staffing Our client in the Greater Boston area is seeking a Customer Complaints Specialist to support their quality and compliance team on a 6–9+ month contract. This is a great opportunity to join a fast-paced, regulated environment and play a critical role in ensuring customer feedback is properly captured, tracked, and resolved in accordance with internal procedures and standards. Key Responsibilities: Monitor and document customer complaints received through multiple channels (portals, email, phone, etc.). Accurately log complaints in the Quality Management System (QMS) and ensure proper routing to relevant teams. Track the status of open complaints and follow up to drive timely resolution. Maintain compliance with internal quality procedures and applicable regulatory standards. Identify and escalate potential reportable events when necessary. Compile and analyze complaint data to generate trend reports for leadership. Prepare complaint documentation to support internal and external audits. Requirements: High school diploma required; degree in a related field preferred. 1–3 years of experience in quality, compliance, or customer service (experience in a regulated environment is strongly preferred). Familiarity with QMS platforms and complaint handling processes. Knowledge of regulatory standards and quality system requirements is a plus. Strong organizational skills and high attention to detail. Ability to manage multiple priorities in a fast-paced environment. If you\’re detail-oriented, process-driven, and looking to contribute to a mission-focused team, we’d love to hear from you. Apply now! Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service and Quality Assurance Industries Manufacturing Referrals increase your chances of interviewing at Edge Staffing by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified when a new job is posted. Sign in to set job alerts for “Customer Specialist” roles. Customer Service Representative – Remote Customer Service Representative- Edenred US Customer Service Representative – Remote Customer Service Representative, Series 7 Registered Portsmouth, NH $60,000.00-$80,000.00 2 weeks ago Weymouth, MA $5,250.00-$10,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr