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- Tasks: Support clients and manage administrative tasks with a focus on excellent customer service.
- Company: NFP, an Aon company, is a top-rated workplace dedicated to innovative risk solutions.
- Benefits: Enjoy a flexible work culture, employee perks, and opportunities for personal growth.
- Why this job: Join a collaborative team that values your input and offers professional development.
- Qualifications: Customer-focused attitude, strong communication skills, and organisational abilities are essential.
- Other info: Full-time role in the insurance consulting industry; no specific certificates required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Employee Benefits Administrator role at NFP, an Aon company. About NFP: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are a team of consultative advisors and problem solvers dedicated to helping companies and individuals worldwide address their risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach.
Role Overview: The main responsibility of an Employee Benefits Administrator at NFP is to support clients, Account Managers, and Consultants with excellent customer service, administrative support, and ownership of client service delivery.
Key Responsibilities:
- Liaise with product providers, HR, third parties, and conduct client research involving analysis of financial contracts.
- Respond promptly to client inquiries regarding their arrangements, renewals, and changes, overseeing project work as needed.
- Support onboarding of new clients, ensuring benefit packages meet their needs and reports are accurately produced within deadlines.
- Collaborate with Consultants to exceed client expectations in service levels and information delivery.
- Follow NFP standards and process guides to ensure outstanding customer service.
- Generate market intelligence for new business development and record this information appropriately.
- Keep back-office systems updated with client and provider information, ensuring accuracy of commissions and fees.
- Attend client meetings and conference calls as appropriate.
- Produce policy summaries, recommendation reports, and portfolio valuations for client reviews.
- Ensure compliance with all activities to protect client and company interests.
- Maintain technical knowledge on products and liaise with relevant departments and providers.
- Engage in professional development and training towards relevant qualifications.
- Support and mentor new team members through shadowing and sharing expertise.
- Provide management with accurate and clear reports as required.
Compliance:
- Adhere to the Financial Services and Markets Act 2000, FCA rules, and internal procedures including anti-money laundering, data security, and anti-bribery policies.
- Stay updated on legislative and product changes, maintaining ethical standards.
Candidate Requirements:
- Customer-focused with a positive attitude and willingness to exceed expectations.
- Excellent communication skills, both verbal and written, with strong listening abilities.
- Organized with effective time management and prioritization skills.
- Ability to work efficiently at a fast pace without sacrificing detail.
- Problem-solving skills and ability to develop innovative solutions, with a proactive approach to ideas.
- Experience with employee benefit products preferred.
- Degree or equivalent experience preferred.
- No specific certificates required.
What We Offer:
Our culture is collaborative and flexible, with a focus on employee well-being, development, and community involvement. We offer a relaxed office environment, employee benefits, and opportunities for personal and professional growth.
Additional Information:
- Employment type: Full-time
- Job function: Consulting
- Industry: Insurance
If interested, apply now or contact Lucy Reed for more information.
Employee Benefits Administrator employer: NFP, an Aon company (Europe)
Contact Detail:
NFP, an Aon company (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Administrator
✨Tip Number 1
Familiarise yourself with the latest trends in employee benefits and insurance. Understanding the current market can help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Network with professionals in the insurance and employee benefits sectors. Attend relevant events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role heavily focuses on client interactions, having specific examples ready will showcase your ability to exceed client expectations and handle inquiries effectively.
✨Tip Number 4
Research NFP's company culture and values. Understanding their people-first approach will allow you to align your responses during interviews, showing that you are a good fit for their team-oriented environment.
We think you need these skills to ace Employee Benefits Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Employee Benefits Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as client support and administrative duties.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service abilities, communication skills, and any experience with employee benefit products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for NFP and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at NFP, an Aon company (Europe)
✨Showcase Your Customer Service Skills
As an Employee Benefits Administrator, you'll need to demonstrate your customer-focused attitude. Prepare examples of how you've exceeded client expectations in previous roles, highlighting your communication and problem-solving skills.
✨Understand the Role's Key Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how your experience aligns with tasks like liaising with product providers and supporting onboarding processes.
✨Prepare for Technical Questions
Since the role requires maintaining technical knowledge on employee benefit products, brush up on relevant industry terms and concepts. Be prepared to discuss any experience you have with these products during the interview.
✨Demonstrate Organisational Skills
The ability to manage time effectively and prioritise tasks is crucial. Think of instances where you've successfully handled multiple responsibilities and be ready to share these examples to illustrate your organisational capabilities.
