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For Companies At a Glance
- Tasks: Shape customer strategies to drive value and growth across Sky's services.
- Company: Sky is a leading media and telecommunications company focused on innovation and customer satisfaction.
- Benefits: Enjoy hybrid working, private healthcare, exclusive rewards, and a generous pension scheme.
- Why this job: Join a high-performing team and make a real impact on customer retention and business performance.
- Qualifications: Strong analytical skills, commercial acumen, and experience in strategy or customer management roles.
- Other info: Flexible working environment with a commitment to inclusivity and support for all applicants.
The predicted salary is between 43200 - 72000 ÂŁ per year.
As a Commercial Strategy Manager, you will have a direct influence in shaping the future of how we manage our customer base by designing innovative commercial strategies that drive value, retention, and growth across the entire Sky Base (TV, Broadband, and Mobile). The role is multifaceted and requires collaboration across multiple teams. Working within a high-performing team, you will develop the future strategy for our customer base to drive stability and key commercial KPIs. “As a Commercial Strategy Manager, you’ll be critical to the future success of the Base Management team. It’s the perfect role for an individual with strong critical thinking skills, commercial acumen, and excellent stakeholder management” – Lisa Chuter, Head of Base Management, Commercial What you will do Develop and implement strategies to stabilize our customer base, ensuring we are future-ready from an existing-customer perspective for selected products, channels, and key moments in the customer lifecycle. Build and maintain our third-party relationship with Afiniti Inc., a multinational data and software company that uses modeling to determine intelligent pairing between customers and agents, driving incremental benefits to Sky’s profitability based on human behavior. Generate new ideas by becoming an expert on external and internal influences such as regulation, competitor landscape, and Gen AI, to adapt our future strategies. Engage effectively with our Product P&L, Marketing, Customer Experience, Change Delivery, and Analytics teams to collaboratively implement and bring strategies to life. Produce insightful analysis and recommendations for cohorts and trends to reduce churn and costs, increase revenue, and drive product upgrades. Regularly present your work to various audiences, creating clear and engaging presentation packs that facilitate stakeholder engagement. What you’ll bring You’ll be a strategic thinker capable of simplifying complex ideas into forward-looking, customer-centric plans. You’ll excel at translating customer insights into strong commercial strategies that generate momentum and business performance. You’ll be highly commercially aware and numerate, able to size opportunities and influence stakeholders to focus on priorities. You’ll possess strong analytical skills and be confident using Microsoft Excel and PowerPoint to produce impactful business cases and presentations. You’ll be excellent at collaborating with multiple stakeholders and communicating effectively across all levels of the organization. You’ll be a confident presenter, able to communicate recommendations clearly and bring stakeholders along on the journey. Ideally, you will have previous experience in commercial or strategy roles, base management, customer retention programs, and experience with third-party relations. The Rewards Join Sky and enjoy a range of benefits, including: Sky Q for all your TV needs A generous pension scheme Private healthcare Discounted mobile and broadband services Exclusive Sky VIP rewards and experiences How you\’ll work We offer a hybrid working model, combining office collaboration at our Osterley Campus with the flexibility of working from home. Details will be discussed during the recruitment process. Your office base Our Osterley Campus is conveniently located near Syon Lane train station with shuttle buses and amenities like bike shelters and showers. Inclusion At Sky, we value potential over credentials and support flexible working. We are Disability Confident accredited and committed to providing a fair, inclusive environment. Please inform us of any adjustments needed during the application process. Why wait? Apply now to build an exciting career and join a fantastic team. We look forward to hearing from you. Learn more about working with us by searching #LifeAtSky on social media. Please note: Successful applicants will undergo a criminal record check, and depending on the role and any convictions, offers may be withdrawn. We foster an inclusive culture where everyone can learn, innovate, and pursue their passions. #J-18808-Ljbffr
Commercial Manager, Base employer: Sky UK
Contact Detail:
Sky UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager, Base
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention and commercial strategy. Understanding how companies like Sky leverage data and analytics to enhance customer experiences will give you a competitive edge during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in base management or commercial roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented strategies that drove customer retention or growth in previous roles. Being able to articulate your impact will demonstrate your suitability for the position.
✨Tip Number 4
Practice your presentation skills, as you'll need to present your ideas clearly and engagingly. Consider creating mock presentations based on potential strategies for Sky's customer base to showcase your analytical and creative thinking.
We think you need these skills to ace Commercial Manager, Base
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Commercial Strategy Manager position. Identify key responsibilities and required skills, such as critical thinking, commercial acumen, and stakeholder management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in commercial or strategy roles, particularly in base management or customer retention programmes. Use specific examples to demonstrate your impact in these areas.
Showcase Analytical Skills: Since the role requires strong analytical skills, mention your proficiency with tools like Microsoft Excel and PowerPoint. Provide examples of how you've used data analysis to drive business decisions or improve performance in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role. Discuss how you can contribute to Sky's goals, particularly in stabilising the customer base and driving growth through innovative strategies.
How to prepare for a job interview at Sky UK
✨Understand the Role
Make sure you have a clear understanding of the Commercial Strategy Manager role. Familiarise yourself with the key responsibilities, such as developing strategies for customer retention and collaborating with various teams. This will help you articulate how your skills align with the job.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical abilities, especially in using tools like Microsoft Excel. Be ready to provide examples of how you've used data to drive commercial decisions or improve customer experiences in previous roles.
✨Prepare for Stakeholder Engagement
Since the role involves significant stakeholder management, think of examples where you've successfully engaged with different teams or external partners. Highlight your communication skills and how you can bring people along on strategic journeys.
✨Demonstrate Strategic Thinking
Be prepared to discuss your approach to strategic thinking. Think of a time when you simplified a complex idea into a customer-centric plan. This will show your ability to translate insights into actionable strategies, which is crucial for this role.
