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- Tasks: Join our Claims team to handle customer inquiries and manage insurance claims.
- Company: Work with a globally recognised company that values its employees.
- Benefits: Enjoy free health plans, gym access, hybrid work options, and regular salary increases.
- Why this job: Make a difference by supporting customers during challenging times in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Full-time role with a starting salary of £26,210, rising to over £30,300.
The predicted salary is between 26210 - 30300 £ per year.
Customer Service Executive/Claims Handler Location: Christchurch – hybrid options available after probation. Salary: £26,210 starting salary, with potential to rise to over £30,300. Benefits include: Free on-site parking Free Health Cash Plan covering dental, prescriptions, and more Development and growth opportunities Regular salary increases Free annual travel insurance (qualifying criteria apply) Home and motor insurance discounts Salary supplements for additional languages Annual bonus of approximately 5% Fully equipped gym and social facilities Hybrid working arrangements Start date: 23rd June 2025 Hours: Full-time, rota basis, Monday to Friday 8AM-6:15PM, and 1 in 6 Saturdays 8AM-4:30PM. Dynamite Recruitment is partnering with an internationally recognized company to recruit a confident Customer Service Executive to join their Claims team on a permanent basis. Responsibilities: Handle incoming correspondence and calls related to insurance claims from customers, clients, and third parties Manage a portfolio of claims from initial contact to resolution Capture and update customer information accurately in the system Assess claims in accordance with policy terms and conditions Process valid claims promptly Inform customers when claims are not covered Identify and report potential fraudulent activity Support customers empathetically during challenging times Calculate payments accurately, including exchange rates Coordinate with third parties to resolve queries and recover funds Ensure timely and accurate documentation and data entry Ideal Candidate: Previous customer service experience (retail, hospitality, call center, etc.) Resilient and able to handle high-pressure situations Multi-tasking skills Excellent verbal and written communication skills Comfortable with computer systems (training provided) Proactive, organized, and good at planning Team player Calm, confident, and focused during high call volumes Empathetic and reassuring Computer literacy with complex systems Numerate and quick to process information Effective at tailoring communication for different audiences High attention to detail To apply, submit your CV promptly or contact Sabrina at 02392 455422. #J-18808-Ljbffr
Customer Service Executive employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are assessed and processed will give you an edge during interviews, as you'll be able to speak confidently about the role's responsibilities.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent verbal and written communication, consider role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your resilience and ability to handle pressure. Think of examples from your past experiences where you've successfully managed stressful situations, as this will demonstrate your suitability for the fast-paced environment.
✨Tip Number 4
Highlight your teamwork skills. Be prepared to discuss how you've collaborated with others in previous roles, as being a team player is essential in a customer service setting.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in roles like retail or hospitality. Emphasise skills such as communication, resilience, and multi-tasking that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle high-pressure situations. Mention specific examples from your past experiences that demonstrate your empathy and problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your verbal and written communication skills, computer literacy, and attention to detail. These are crucial for the role of a Customer Service Executive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight any previous customer service roles you've held, whether in retail, hospitality, or call centres. Be ready to share specific examples of how you handled challenging situations and provided excellent service.
✨Demonstrate Empathy and Resilience
Given the nature of the role, it's crucial to show that you can remain calm and supportive during high-pressure situations. Prepare to discuss times when you had to empathise with customers and how you managed to stay focused under stress.
✨Familiarise Yourself with Insurance Claims
While training will be provided, having a basic understanding of insurance claims processes can set you apart. Research common terms and procedures related to claims handling so you can speak confidently about them during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle various customer interactions. Practice responding to hypothetical situations where you need to manage claims or deal with difficult customers.
