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- Tasks: Lead service delivery for a key client, ensuring satisfaction and operational excellence.
- Company: Join a leading independent tech partner and global integrator in the industry.
- Benefits: Enjoy a competitive salary of £70-80k plus benefits and hybrid working options.
- Why this job: Be the go-to person for clients while driving service improvements and team growth.
- Qualifications: Strong background in Datacentre operations and management experience required.
- Other info: Ideal for those passionate about telecommunications and team leadership.
The predicted salary is between 70000 - 80000 £ per year.
Senior Service Delivery Manager – Datacentre
Salary:- £70-80k + Benefits
Location:- London area – Hybrid working 3 days office/2 days home
Environment: – Service Delivery Manager, Senior SDM, SLA’s KPI’s, Service Improvement, Client Campus, BAU, Reporting, Customer Engagement, Service Measurement, Reporting, Datacentre, BA, Networking, Managed Services.
A leading independent technology partner and global integrator is seeking a Service Delivery Manager (SDM) to oversee support services on a key client campus. This role involves managing operations, ensuring client satisfaction, driving service improvements, and maximizing efficiency and profitability.
Role Overview
The Service Delivery Manager will act as the primary point of contact for the client, taking responsibility for operational and financial performance, team leadership, and continuous improvement of services.
Key Responsibilities
- Serve as the main interface between the organization and the client for operational and financial matters.
- Oversee financial and operational performance of contracts, including monthly reporting and analysis.
- Monitor and report on SLA achievements and site activity.
- Ensure appropriate resource levels and alignment to service requirements.
- Coordinate and lead internal and client meetings.
- Review and update processes and procedures to enhance quality, efficiency, and service delivery.
- Lead and develop the on-site team, managing performance appraisals, HR responsibilities, and team motivation.
- Act as a mentor to the team, fostering growth and development.
- Manage the supply chain to ensure timely delivery of services.
Essential Experience
- Strong background in Telecommunications Infrastructure Datacentre and Cabling.
- Proven experience in BAU Support within Office/Data Centre Environments.
- Supervisory or management experience in relevant settings.
- Familiarity with ITIL frameworks and service measurement.
- Expertise in financial and operational reporting with strong analytical skills.
- Demonstrated ability to motivate and develop teams.
- Experience meeting and managing contractual service requirements.
Preferred Qualifications
- Certifications in ITIL, Prince 2, or BICSI.
NTech Consultants LTD and NTech Contracts LTD | Senior Service Delivery Manager employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NTech Consultants LTD and NTech Contracts LTD | Senior Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the specific technologies and frameworks mentioned in the job description, such as ITIL and telecommunications infrastructure. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the service delivery and datacentre sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at NTech Consultants LTD.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and improving service delivery. Be ready to share specific examples of how you've successfully led teams and enhanced operational performance in past roles.
✨Tip Number 4
Research NTech Consultants LTD and their client campus operations thoroughly. Understanding their business model and recent projects will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace NTech Consultants LTD and NTech Contracts LTD | Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management, particularly in datacentre environments. Emphasize your familiarity with SLAs, KPIs, and financial reporting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in telecommunications infrastructure and team leadership aligns with the responsibilities outlined in the job description.
Highlight Relevant Certifications: If you have certifications like ITIL, Prince 2, or BICSI, make sure to mention them prominently in your application. These qualifications are preferred and can set you apart from other candidates.
Showcase Your Analytical Skills: Provide examples of how you've used your analytical skills to improve service delivery or operational performance in previous roles. This will demonstrate your capability to meet the expectations of the position.
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the key responsibilities of a Senior Service Delivery Manager. Familiarize yourself with terms like SLA, KPI, and service improvement, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing operations and client relationships. Highlight specific examples where you improved service delivery or achieved significant results in a datacentre environment.
✨Demonstrate Leadership Skills
As this role involves team leadership, be ready to talk about your management style. Share examples of how you've motivated teams, handled performance appraisals, and fostered professional growth among team members.
✨Prepare for Financial Discussions
Since the role includes overseeing financial performance, brush up on your financial reporting skills. Be prepared to discuss how you've managed budgets, analyzed financial data, and ensured profitability in past roles.
