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- Tasks: Provide 1st and 2nd line IT support to German-speaking users remotely.
- Company: Join a growing IT Service Provider with a solid reputation.
- Benefits: Earn £25,000 - £35,000 while working fully remote and using your German skills daily.
- Why this job: Combine tech support with language skills in a friendly, collaborative environment.
- Qualifications: Fluent in German and experienced in IT support; MSP experience is a bonus.
- Other info: Work independently from home while being part of a supportive team.
The predicted salary is between 20000 - 28000 £ per year.
German-Speaking IT Support Engineer - Solve it. Support it. Speak their language.
£25,000 - £35,000 | Fully Remote | IT Service Provider
You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted.
This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German.
What’s in it for you?
- Salary: £25,000 - £35,000
- Location: Fully remote - work from anywhere in the UK.
- Language Skills: Use your German every day while building your IT career
- Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
- Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
- Stability: Support a long-term customer with consistent demand and ongoing projects
What you’ll be doing:
- Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
- Troubleshooting hardware, software, network, and Microsoft 365 issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers when needed
- Keeping users informed and ensuring a high level of customer service throughout
- Working closely with internal UK-based teams to maintain smooth service delivery
What we’re looking for:
- Fluency in spoken and written German: native or business-level essential
- Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
- Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
- A calm, confident communicator who is able to support users with empathy and clarity
- Someone who’s proactive, reliable, and comfortable working independently from home
This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team.
Ready to make your mark? Send your CV to bob.bath@mexasolutions.com and let’s have a chat.
Contact Detail:
Mexa Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer - German Speaking
✨Tip Number 1
Brush up on your technical vocabulary in German. Since you'll be providing support to German-speaking users, being able to communicate technical issues clearly in their language is crucial. Familiarise yourself with common IT terms and phrases to ensure you can explain solutions without confusion.
✨Tip Number 2
Practice your troubleshooting skills. Since the role involves resolving a variety of IT issues, spend some time working through common problems you might encounter. This will not only boost your confidence but also prepare you for the types of queries you’ll receive from users.
✨Tip Number 3
Familiarise yourself with Microsoft 365 and Windows OS. As these are key areas of support for this position, having hands-on experience or knowledge about these platforms will give you an edge. Consider taking online courses or tutorials to enhance your understanding.
✨Tip Number 4
Showcase your customer service skills. In this role, empathy and clear communication are essential. Think of examples from your past experiences where you successfully helped users, and be ready to discuss these during any interviews or conversations.
We think you need these skills to ace 1st / 2nd Line IT Support Engineer - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. Emphasise your fluency in German and any relevant technical skills, such as knowledge of Windows OS and Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively in German. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Experience: In your application, focus on your previous roles in IT support, especially any experience with MSPs. Detail your troubleshooting skills and your approach to customer service, ensuring you convey empathy and clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your German language skills are reflected accurately, as this role requires strong communication in both English and German.
How to prepare for a job interview at Mexa Solutions LTD
✨Showcase Your Language Skills
Since the role requires fluency in German, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or explain technical concepts in German, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in 1st and 2nd line IT support. Be specific about the types of issues you've resolved and the tools you've used, especially if you have experience with Microsoft 365 or networking support.
✨Emphasise Customer Service Skills
This role involves a lot of user interaction, so highlight your ability to communicate effectively and empathetically with users. Share examples of how you've provided excellent customer service in past roles, especially in challenging situations.
✨Prepare for Technical Questions
Expect to face technical questions related to troubleshooting hardware and software issues. Brush up on common problems and solutions, and be ready to explain your thought process when diagnosing issues.
