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- Tasks: Process customer orders and ensure smooth communication with sales and warehouse teams.
- Company: Join Woodcraft NI, a company dedicated to exceptional service and customer satisfaction.
- Benefits: Enjoy employee discounts, free parking, and a yearly bonus.
- Why this job: Enhance your career in a supportive environment while making a real impact on customer experience.
- Qualifications: Previous experience in order processing is preferred; training will be provided for the right candidate.
- Other info: Full-time role, Monday to Friday, with a salary range of £26,000.00-£32,000.00 per year.
The predicted salary is between 22000 - 28000 £ per year.
As an Order Processor, you'll play a crucial role in ensuring the smooth and accurate handling of customer orders from receipt to creating purchase orders. You'll work closely with the sales and warehouse to maintain high standards of efficiency and customer satisfaction.
Responsibilities:
- Accurately enter and process customer orders into our system
- Placing purchase orders through Sage (Training provided)
- Communicate with customers regarding order status, delivery updates, and queries
- Liaise with warehouse and logistics teams to ensure timely dispatch and delivery
- Monitor stock levels and inform relevant departments of any discrepancies or low inventory
- Handle order amendments, cancellations, and returns in a timely and professional manner
- Maintain detailed and accurate records of orders and transactions
- Support the wider operations team with general administrative duties as needed
Requirements:
- Previous experience in order processing, administration, or a similar role preferred
- Excellent attention to detail and organisational skills
- Strong communication skills, both written and verbal
- Ability to multitask and manage time effectively in a fast-paced environment
- Experience using order management systems like Sage or KBB Connect (SMART) would be preferable, but training will be provided
- A team player with a customer-first mindset
Benefits:
- Employee discount
- Free parking
- On-site parking
- Yearly bonus
To apply please send us your up-to-date CV by clicking APPLY below.
Order Processor employer: IrishJobs
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processor
✨Tip Number 1
Familiarise yourself with order processing systems like Sage, as this will give you a head start. Even if training is provided, having prior knowledge can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Being able to convey information clearly and professionally will demonstrate your customer-first mindset.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. This will highlight your ability to multitask effectively.
✨Tip Number 4
Research Woodcraft NI and their commitment to exceptional service. Understanding their values and culture will help you align your answers during any interviews and show that you're genuinely interested in the role.
We think you need these skills to ace Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing or administration. Emphasise your attention to detail and organisational skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer-first mindset. Mention specific examples of how you've successfully handled orders or customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline any experience you have with order management systems like Sage or KBB Connect. If you lack this experience, express your willingness to learn and adapt quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IrishJobs
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Order Processor. Familiarise yourself with the order processing workflow, from receipt to dispatch, and be ready to discuss how your previous experience aligns with these tasks.
✨Highlight Your Attention to Detail
Since accuracy is key in this role, prepare examples that showcase your attention to detail. Discuss situations where your meticulousness has positively impacted order processing or customer satisfaction.
✨Demonstrate Strong Communication Skills
As you'll be liaising with customers and various teams, practice articulating your thoughts clearly. Be prepared to answer questions about how you've effectively communicated in past roles, especially in resolving issues or providing updates.
✨Show Your Team Spirit
Woodcraft NI values teamwork, so come ready to discuss how you've collaborated with others in previous positions. Share specific examples of how you contributed to a team goal or supported colleagues in a busy environment.
