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- Tasks: Join our Housing Team to manage a neighbourhood of 550 homes and provide excellent customer service.
- Company: Hexagon is a forward-thinking housing association dedicated to improving affordable housing in South East London.
- Benefits: Enjoy flexible hybrid working, 26 days annual leave, and an essential car user allowance.
- Why this job: Make a real impact in your community while working in a supportive and dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and a full driving licence are essential.
- Other info: We value diversity and inclusivity, offering adjustments throughout the recruitment process.
The predicted salary is between 29300 - 32800 £ per year.
£35,340 - £39,268 per annum (dependent on experience) plus Essential Car User Allowance
Full-time – 35 hours per week
South East London - Hybrid
Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across South East London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
Are you looking to utilise your excellent customer service and communication skills to provide our residents with a great service? If so, this could be the role for you. We are looking for a Neighbourhood Officer to join our dynamic Housing Team to provide a comprehensive neighbourhood management service to a patch of circa 550 homes across our boroughs of operation.
Our ideal candidate will have:
- A proven background of working in a front-line customer service environment – preferably in the housing sector.
- A commitment to excellent standards of customer care.
- Good IT and numeracy skills.
- Excellent verbal and written communication skills.
- Excellent organisational skills – ability to manage a busy workload and meet deadlines/targets.
- An understanding of issues relating to diversity (e.g. mental health, neurodiversity, other vulnerabilities) and a commitment to equal opportunities.
- A full driving licence and access to a vehicle.
We are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential, and an excellent package including essential car user allowance, pension scheme, flexible hybrid working, and 26 days annual leave.
For further details and how to apply, please visit our website at www.hexagon.org.uk/careers. No agencies. Previous applicants need not apply.
Closing date: Sunday 22 June 2025.
Interviews will take place on Wednesday 2 July 2025.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact recruitment@hexagon.org.uk.
Confirmation of appointment to this post will be subject to the successful candidate obtaining an acceptable disclosure from the Disclosure & Barring Service. Details on the DBS can be found at www.gov.uk/disclosure-barring-service-check.
Contact Detail:
Hexagon Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the local housing issues in South East London. Understanding the specific challenges and needs of the communities you will serve can give you an edge during interviews, showing your commitment to making a positive impact.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to housing and community services. This can help you gain insights into the role and potentially connect you with current employees at Hexagon.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved resident satisfaction, as this aligns closely with the responsibilities of a Neighbourhood Officer.
✨Tip Number 4
Showcase your understanding of diversity and inclusion. Be ready to discuss how you would approach working with residents from various backgrounds and those facing vulnerabilities, as this is a key aspect of the role at Hexagon.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Neighbourhood Officer position. Tailor your application to highlight how your skills and experiences align with what Hexagon is looking for.
Highlight Relevant Experience: Emphasise your background in customer service, particularly in the housing sector. Provide specific examples of how you've successfully managed customer relationships and resolved issues, showcasing your commitment to excellent standards of customer care.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects this. Use clear and concise language, and consider including a brief cover letter that demonstrates your ability to communicate effectively.
Demonstrate Organisational Skills: Mention your ability to manage a busy workload and meet deadlines. You could include examples of how you've successfully prioritised tasks in previous roles, which will show that you can handle the demands of the Neighbourhood Officer position.
How to prepare for a job interview at Hexagon Housing
✨Showcase Your Customer Service Skills
As a Neighbourhood Officer, you'll be working directly with residents. Be prepared to share specific examples from your past experiences that highlight your excellent customer service and communication skills.
✨Demonstrate Organisational Abilities
This role requires managing a busy workload. Discuss how you prioritise tasks and meet deadlines, perhaps by sharing a time when you successfully managed multiple responsibilities.
✨Understand Diversity and Inclusion
Hexagon values diversity and equal opportunities. Familiarise yourself with issues related to mental health and neurodiversity, and be ready to discuss how you would approach these topics in your work.
✨Prepare for Practical Questions
Given the nature of the role, expect questions about real-life scenarios you might face as a Neighbourhood Officer. Think through potential challenges and how you would address them effectively.
