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For Companies At a Glance
- Tasks: Manage luxury guest accommodations and ensure top-notch service across all hotel operations.
- Company: Join one of the UK's leading exclusive Hotel and Golf Resorts, known for its luxury.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a progressive leadership team and make a real impact on guest experiences.
- Qualifications: Experience in 4 or 5-star hotel operations is essential; hands-on management skills are a must.
- Other info: This role offers a chance to lead a dedicated team in a stunning resort setting.
The predicted salary is between 36000 - 60000 £ per year.
Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team.
The House & Lodge Manager is responsible for the day-to-day management of the estate’s luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations. The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail.
Key Duties & Responsibilities:
- Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities
- Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up
- Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction
- Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff
- Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business
- Ensure registration, payment processing and resident folio management is correct and up-to-date at all times
- Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers
- Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc
- Oversee the housekeeping functions including laundry and linen management, mini-bar stock and amenity products and ordering
- Oversee the guest arrival and departure experiences including check-in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards
- Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times
- Working closely with F&B management and oversee the food and beverage services at the House & Lodge including management of stock rooms and cellars
We are looking for candidates with strong exposure within 4 or 5* Hotel operations. We are looking for a hands-on manager, who has strong experience within Rooms operations.
Hotel Operations and Lodge Manager employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations and Lodge Manager
✨Tip Number 1
Familiarise yourself with the specific operations of luxury hotels, especially in areas like guest services and housekeeping. Understanding the nuances of five-star standards will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, particularly those who have experience in hotel management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about best practices.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully trained and managed teams in previous roles. Be ready to provide examples of how you've improved guest satisfaction and operational efficiency.
✨Tip Number 4
Research the specific hotel and golf resort where you're applying. Understanding their unique offerings and values will allow you to tailor your approach and show genuine interest in contributing to their success.
We think you need these skills to ace Hotel Operations and Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel operations, particularly in 4 or 5-star environments. Emphasise your hands-on management style and any relevant achievements in guest services, housekeeping, and food and beverage management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've improved guest satisfaction or streamlined operations in previous roles to demonstrate your fit for the House & Lodge Manager position.
Highlight Relevant Skills: In your application, focus on key skills such as organisational abilities, communication skills, and attention to detail. Provide examples of how you've successfully led and trained teams in a luxury hotel setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Flow Recruitment
✨Showcase Your Leadership Skills
As a House & Lodge Manager, you'll need to demonstrate your ability to lead and train staff effectively. Prepare examples from your past experiences where you successfully managed a team or improved service standards.
✨Highlight Your Attention to Detail
This role requires a meticulous eye for detail. Be ready to discuss how you've ensured high standards in previous positions, whether it's through maintaining decor, managing guest experiences, or overseeing housekeeping functions.
✨Understand the Guest Experience
Familiarise yourself with the importance of guest satisfaction in luxury settings. Be prepared to share your strategies for enhancing the guest experience, from check-in procedures to special touches that make stays memorable.
✨Demonstrate Your Operational Knowledge
Since this position covers various aspects of hotel operations, brush up on your knowledge of front-of-house, food and beverage services, and housekeeping. Be ready to discuss how you would manage these areas effectively.
