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For Companies At a Glance
- Tasks: Lead a team to enhance client relationships and drive store performance.
- Company: Join the iconic Louis Vuitton, a leader in luxury fashion.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values creativity and client experience.
- Qualifications: Mid-senior level experience in retail management is preferred.
- Other info: Work in a vibrant London location with access to exclusive events.
The predicted salary is between 36000 - 60000 £ per year.
As the Team Manager in Private Client Relations, you will manage your teams and drive the clienteling strategy in store, creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.
Job responsibilities
- Lead the participation to key international & EMEA events (HJ, HWM, Savoir Faire) delivering clienteling objectives for your store.
- Lead the participation to international fashion moments (5 x fashion shows) for your store.
- Lead the development of the store’s top clients and build action plans around them to deliver value growth.
- Lead the recruitment and mapping of potential top profiles (25k+ 12MR) for your store.
- Get to know clients and consequently oversee client selection for events and experiences.
- Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives.
- Establish a relationship with external partners (private shoppers, businesses, institutions for business development purposes).
- Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it.
- Manage Client Gifts: order through HO, allocate them and monitor.
CREATE & DRIVE A CLIENTELING MINDSET
- Partner with the Team Manager - CRM to achieve all clientelling KPI targets and further develop Zone implemented targeted client product lists.
- Partner with the Head Office Client Development Team on all Client Development and CRM trainings.
- Work closely with Client Development and Events Teams to develop outreach campaigns, events & animations to recruit new clients and engage existing clients.
- Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the store wider team is properly informed of all relevant activity.
TEAM DEVELOPMENT
- Create a client centric mindset at the store level, making it an integral part of the Client Advisor & Management roles.
- Set individual and team goals and objectives; proactively assess and manage performance against expectations.
- Ensure a positive team spirit, keeping the team motivated to achieve business objectives.
- Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge.
- Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions.
- Ensure that each member of the team also acts as a representative of the brand.
- Develop and maximise use of the team to contribute toward client experience.
TEAM MANAGER - Private Client Relations employer: LOUIS VUITTON
Contact Detail:
LOUIS VUITTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TEAM MANAGER - Private Client Relations
✨Tip Number 1
Familiarise yourself with Louis Vuitton's clienteling strategy and how it aligns with their brand values. Understanding their approach to client relationships will help you demonstrate your alignment with their goals during interviews.
✨Tip Number 2
Network with current or former employees of Louis Vuitton, especially those in management roles. They can provide valuable insights into the company culture and expectations for the Team Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and driven client engagement in previous roles. Highlighting measurable outcomes will showcase your ability to deliver results.
✨Tip Number 4
Stay updated on upcoming fashion events and trends relevant to Louis Vuitton. Being knowledgeable about the industry will allow you to engage in meaningful conversations during interviews and demonstrate your passion for the brand.
We think you need these skills to ace TEAM MANAGER - Private Client Relations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Manager in Private Client Relations at Louis Vuitton. Tailor your application to highlight relevant experience and skills that align with their expectations.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for client relations and luxury retail. Use specific examples from your past experiences that demonstrate your ability to lead teams and enhance client experiences.
Highlight Relevant Experience: In your CV, focus on previous roles where you managed teams or developed client relationships. Quantify your achievements, such as increasing client retention rates or successfully executing events, to showcase your impact.
Showcase Your Leadership Skills: Since this role involves team development, emphasise your leadership style and how you've motivated teams in the past. Mention any training programs you've implemented or participated in that relate to client experience and team performance.
How to prepare for a job interview at LOUIS VUITTON
✨Understand the Clienteling Strategy
Familiarise yourself with clienteling strategies and how they enhance customer relationships. Be prepared to discuss how you would implement these strategies in your team to elevate the client experience.
✨Showcase Team Development Skills
Highlight your experience in team management and development. Discuss specific examples of how you've motivated teams, set goals, and ensured a positive team spirit in previous roles.
✨Prepare for Event Management Questions
Since the role involves overseeing store events and animations, be ready to talk about your experience in managing events. Share any successful campaigns or events you've led and the outcomes achieved.
✨Demonstrate Financial Acumen
Be prepared to discuss budget management, particularly regarding client entertainment. Show that you can propose cost-saving solutions while still delivering exceptional client experiences.
