Team Manager - Private Client Relations

About The Job
As the Team Manager in Private Client Relations , you will manage your teams and drive the clienteling strategy in store, creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.
Job responsibilities
PRIVATE CLIENT RELATIONS :

• Lead the participation to key international & EMEA events (HJ, HWM, Savoir Faire) delivering clienteling objectives for your store
• Lead the participation to international fashion moments ( 5 x fashion shows) for your store
• Lead the development of the store’s top clients and build action plans around them to deliver value growth
• Lead the recruitment and mapping of potential top profiles (25k+ 12MR) for your store
• Get to know clients and consequently oversee client selection for events and experiences
• Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
• Establish a relationship with external partners (private shoppers, businesses, institutions for business development purposes)
• Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
• Manage Client Gifts: order through HO, allocate them and monitor

CREATE & DRIVE A CLIENTELING MINDSET :

• Partner with the Team Manager – CRM to achieve all clientelling KPI targets and further develop Zone implemented targeted client product lists
• Partner with the Head Office Client Development Team on all Client Development and CRM trainings
• Work closely with Client Development and Events Teams to develop outreach campaigns, events & animations to recruit new clients and engage existing clients
• Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the store wider team is properly informed of all relevant activity

TEAM DEVELOPMENT :

• Create a client centric mindset at the store level, making it an integral part of the Client Advisor & Management roles
• Set individual and team goals and objectives; proactively assess and manage performance against expectations
• Ensure a positive team spirit, keeping the team motivated to achieve business objectives
• Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge
• Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions
• Ensure that each member of the team also acts as a representative of the brand
• Develop and maximise use of the team to contribute toward client experience

Reference LVM26738 #J-18808-Ljbffr