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- Tasks: Help customers solve tech issues via phone, email, or web.
- Company: Join TEKsystems, a leading IT services company in a global network.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Knowledge of Azure, Active Directory, and troubleshooting skills are essential.
- Other info: Located in Bracknell, UK, with a focus on innovation and teamwork.
The predicted salary is between 30000 - 42000 ÂŁ per year.
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Title: Technical Support Engineer Job Description As a Technical Support Engineer, you will serve as a frontline technical resource for customers and partners via phone, email, or web. Your role is to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and web. When needed, you will collaborate with others to engage subject matter experts, engineering, or management. Your day-to-day job will involve providing both technical expertise and being an excellent communicator and service-oriented professional. Responsibilities Own, investigate, and resolve complex technical issues for customers, acting as a trusted advisor. Collaborate across teams and leverage diagnostic tools and troubleshooting best practices. Manage escalations and create incident reports for engineering or product teams. Drive technical collaboration with engineering, services, and regional support teams. Lead or contribute to peer communities and knowledge-sharing initiatives. Engage with engineering and supportability teams to identify product defects and suggest improvements. Provide feedback based on customer engagements to enhance product functionality and supportability. Participate in triage and case review meetings to accelerate issue resolution and share insights. Essential Skills A good understanding of technologies such as Azure Fundamentals, Azure Resource Management, Entra Collaboration Solutions, Hybrid Identity Solutions, Windows Active Directory Services, Windows Networking, and Microsoft 365 Identity and Access Management. Additional Skills & Qualifications Experience with technologies like AAD Connect, DirSync, Active Directory Federation Services, Privileged Identity Management, SaaS Application Provisioning, server-side OAuth protocol libraries, troubleshooting skills in Http and basic Networking traces analysis, PowerShell scripting, and diagnostic tools such as Netmon, Wireshark, and Fiddler. Nice to have experience with Windows Server and Client OS, Exchange Server, SQL Server, Graph API, and Modern Authentication Protocols. Location Bracknell, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as \”Allegis Group\”). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the \”Contacting Us\” section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TEKsystems by 2x Sign in to set job alerts for “Technical Support Engineer” roles. 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Technical Support Engineer employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure Fundamentals and Windows Active Directory Services. Having a solid understanding of these will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your troubleshooting skills using diagnostic tools like Wireshark and Fiddler. Being able to demonstrate your hands-on experience with these tools can set you apart from other candidates and show that you're ready to tackle technical issues head-on.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving abilities and customer service skills.
✨Tip Number 4
Network with current or former Technical Support Engineers, especially those familiar with the technologies listed in the job description. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing an interview.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experiences that align with the job description. Focus on your understanding of Azure, Active Directory, and troubleshooting skills, as these are essential for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technical support and how your background makes you a great fit. Mention specific technologies you've worked with and how you've successfully resolved complex issues in the past.
Showcase Communication Skills: Since this role requires excellent communication, provide examples in your application of how you've effectively communicated technical information to non-technical users or collaborated with teams to solve problems.
Highlight Problem-Solving Experience: Detail your experience in managing escalations and creating incident reports. Use specific examples to demonstrate your ability to own and resolve technical issues, showcasing your proactive approach to customer support.
How to prepare for a job interview at TEKsystems
✨Showcase Your Technical Knowledge
Make sure to brush up on the essential technologies mentioned in the job description, such as Azure Fundamentals and Windows Active Directory Services. Be prepared to discuss your experience with these technologies and how you've used them to solve technical issues in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through a complex technical issue you resolved. Highlight your thought process, the tools you used, and how you collaborated with others to reach a solution. This will show your ability to own and manage customer experiences effectively.
✨Communicate Clearly and Effectively
As a Technical Support Engineer, communication is key. Practice explaining technical concepts in simple terms, as you may need to do this for customers who aren't as tech-savvy. Good communication can set you apart from other candidates.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers about the team dynamics, support processes, or product development. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
