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- Tasks: Lead a dynamic team managing client service enquiries and transport operations.
- Company: Join a growing company in the mail, parcels, and courier market based in Warrington.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a fast-paced environment where your organisational skills can shine and make an impact.
- Qualifications: Strong communication skills and attention to detail are essential; experience in Microsoft Office is a plus.
- Other info: Geographical knowledge is helpful but not required; a willingness to learn is key.
The predicted salary is between 30000 - 42000 £ per year.
Due to our ongoing growth, an exciting opportunity has arisen for a full-time Operations Support Team Leader to join our operations team in Warrington. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential.
JOB OVERVIEW: Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions. Tracking and monitoring of vehicle routes using transport management systems. Escalating and re-planning when any issues occur. Reporting back to the customer and transport manager.
MAIN DUTIES:
- Overseeing team productivity
- Organising structure and rota within the Operations support team
- Overseeing the Transport Heartbeat calls
- Use available mapping/route tracking systems to effectively monitor service levels against daily plan.
- Use of TMS to view plan and query any deviation on routes – i.e., route order or missed stops
- Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
- Escalation of risk routes and appraising clients of reforecast collection times
- Monitor road network issues – using Traffic England or similar website and keep transport operations informed of any issues via email group
- Prioritising high risk routes or routes for new clients
- Report any tracking issues and audit vehicle tracking and sat-navs
- Respond to inbound client service requests in a timely and professional manner
- Monitor collections & consumables orders on a daily basis.
- Sending/receiving collection confirmations
- Compiling and completing forecasts for suppliers
- Check mailing processes as required
- Prioritise and allocate mail delivered to operations inbox (Outlook)
- Assist the operation team with any other reasonable tasks
- Book collections and transport as required
- Submit reports within set time frame
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings
ABOUT YOU:
- Some geographical aptitude would be an asset but not essential as long as there is a willingness to learn.
- Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels
- Exceptional organisational skills and able to effectively manage own workloads
- Experienced in Microsoft Office systems and other office systems
- Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues
Operations Support Team Leader employer: The Delivery Group
Contact Detail:
The Delivery Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Team Leader
✨Tip Number 1
Familiarise yourself with transport management systems (TMS) and mapping tools. Understanding how these systems work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks simultaneously. You might want to create a mock schedule or rota to demonstrate your ability to oversee team productivity effectively.
✨Tip Number 3
Develop your communication skills, especially in handling client service enquiries. Role-play scenarios where you respond to client requests or issues, as this will prepare you for the fast-paced environment we operate in.
✨Tip Number 4
Gain some knowledge about the mail, parcels, and courier market. Even if you don't have direct experience, understanding industry trends and challenges can set you apart and show us your commitment to learning.
We think you need these skills to ace Operations Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the mail, parcels, and courier market. Use specific examples to demonstrate your ability to manage demanding issues and oversee team productivity.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Support Team Leader role. Mention how your skills align with the job description, particularly your organisational skills and attention to detail. Be sure to include any experience with transport management systems.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that showcase your verbal and written communication skills. Highlight experiences where you effectively liaised with clients or managed service enquiries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Support Team Leader position.
How to prepare for a job interview at The Delivery Group
✨Showcase Your Organisational Skills
As an Operations Support Team Leader, you'll need exceptional organisational skills. Be prepared to discuss specific examples from your past experiences where you successfully managed workloads and prioritised tasks effectively.
✨Demonstrate Your Problem-Solving Abilities
The role involves managing demanding and rapidly changing issues. Think of instances where you've had to troubleshoot problems on the spot, especially in a logistics or transport context, and be ready to share these stories.
✨Familiarise Yourself with Transport Management Systems
While experience in the mail, parcels, and courier market is ideal, understanding transport management systems is crucial. Brush up on any relevant software you’ve used before and be ready to discuss how you can leverage technology to improve operations.
✨Communicate Clearly and Professionally
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Prepare to demonstrate how you would handle client service enquiries and liaise with various stakeholders.
