Business Process Services Manager

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Acumen Group Assistant Vice President | Acumen Group | Outsourcing | Remote Resources | Recruitment | South Africa, UK, Bermuda |… Company Overview: Our client is a highly regarded, global (re)insurance organisation with a strong balance sheet, international footprint, and a reputation for innovation within the insurance and reinsurance space. With operations in multiple global jurisdictions and a diverse portfolio of business lines, the company is known for its entrepreneurial mindset, agile decision-making, and investment in modernising core platforms and systems. The Role: We are seeking a Business Process Services Manager to oversee a third-party offshore delivery team responsible for executing core (re)insurance operational functions. These include binding contracts, cession reporting, collateral management, and credit control. This role is integral to maintaining operational excellence, data integrity, and process consistency across a distributed team. In addition, the company is currently rolling out changes to its underwriting and finance systems. The successful candidate will play a critical role in ensuring process changes impacting the offshore team are implemented effectively — including documentation updates (SOPs), training, quality control, and performance oversight. This position will report into the Reinsurance Underwriting Services Manager and is ideal for a professional with extensive experience managing offshore teams within the (re)insurance sector, especially in operational and service delivery environments. Key Responsibilities: Manage a small onshore team and provide oversight of the offshore team (approx. 20 FTEs) Act as the primary liaison for onshore queries regarding offshore processes Create and maintain clear, up-to-date process documentation and flowcharts Take ownership of SOPs and user guides across operational workflows Deliver onboarding and ongoing training to the offshore team to ensure procedural compliance Implement and maintain quality controls to ensure data accuracy and timeliness Ensure cross-skilling, resource coverage, and succession planning within the offshore team Set, track, and evaluate KPIs to measure outsourcing effectiveness and resource adequacy Lead implementation of process updates linked to new system changes (underwriting and finance) Partner with internal stakeholders to ensure smooth service delivery across jurisdictions Candidate Profile: Degree preferred, ideally in a business-related field 10+ years’ experience in the (re)insurance industry, ideally with delegated authority exposure At least 5 years in a leadership role managing teams (including offshore or BPO environments) Background in data operations, credit control, or reinsurance support functions Experience with process design, improvement, and implementation Strong organisational, analytical, and communication skills High attention to detail and proficiency in Excel (including large dataset reconciliation) Familiarity with reinsurance systems such as SICS and WEBI is advantageous If you haven\’t heard back from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate the time and effort you\’ve invested in applying for this position and encourage you to keep an eye on our page for future opportunities. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Strategy/Planning Industries Financial Services and Insurance Referrals increase your chances of interviewing at Acumen Group by 2x Get notified about new Business Services Manager jobs in Dublin, County Dublin, Ireland . 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