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- Tasks: Provide desktop support and manage IT assets for all staff.
- Company: Join MacTaggart Scott, a supportive company focused on employee growth and wellbeing.
- Benefits: Enjoy flexible working hours, a 4- or 5-day week, and a generous leave policy.
- Why this job: Be part of a dynamic team that values work-life balance and personal development.
- Qualifications: Strong communication skills and experience with Microsoft systems are essential.
- Other info: Opportunities for career growth with a dedicated Learning and Development team.
The predicted salary is between 28800 - 43200 £ per year.
The IT Support Analyst will report directly to the Group Head of IT and will be responsible for providing timely and effective desktop support to all staff via the company helpdesk system. Key duties include managing hardware assets and software licenses through IT systems, as well as generating relevant reports. A strong working knowledge of the Microsoft Office suite (including Teams), Microsoft Windows operating systems (Windows 11 and above), Sophos Central, and other common office applications is essential. The business utilizes a wide range of IT systems and solutions, all of which the analyst will be expected to support. The role also involves assisting remote staff using VPNs and other remote access tools. The successful candidate will be responsible for configuring and deploying IT assets in accordance with company policies and standard configurations. Excellent problem-solving and fault-finding skills are critical. The ability to manage and prioritize support requests effectively, while maintaining a focus on business needs, is essential to succeed in this role.
Requirements
- Strong communication skills, both verbal and written
- Proven customer service experience
- Familiarity with Microsoft desktop operating systems (Windows 11)
- Experience with network infrastructure setup and configuration
- Enterprise AV system support
- Enterprise encryption support
- Knowledge of Microsoft Active Directory and Group Policies
- Proficiency in Microsoft Office Suite and associated tools
- A valid driver's license to travel between MacTaggart Scott locations as needed
Benefits
- Your future at MacTaggart Scott - What we offer
- As part of our Healthy Work-Life Balance employees can choose between a 4- or 5-day working week.
- Flexible working hours between 07:00 and 19:00, and core hours of 09:30 - 15:30
- Our leave policy brings together leave entitlements which include annual leave, paid parental leave, military reservist leave, plus more
- We will provide you with a supportive and engaging environment where you can grow your career, with a dedicated Learning and Development team
- A generous referral programme
- Your wellbeing is supported through our online wellbeing program as well as our Employee Assistance Programme and an onsite nurse
- Onsite Canteen and Car Park
IT Support Analyst employer: MacTaggart Scott
Contact Detail:
MacTaggart Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Microsoft Windows 11, Sophos Central, and Microsoft Active Directory. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your problem-solving skills by working through common IT support scenarios or troubleshooting exercises. Being able to articulate your thought process and solutions during the interview can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of MacTaggart Scott on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your customer service experience in detail, as this is a key requirement for the role. Think of specific examples where you successfully resolved issues or improved user satisfaction, and be ready to share these during your interview.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Analyst role. Emphasise your knowledge of Microsoft Office, Windows operating systems, and any customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and your experience with IT support. Mention specific tools and technologies you are familiar with, such as Sophos Central and VPNs, to demonstrate your fit for the role.
Highlight Communication Skills: Since strong communication skills are essential for this position, provide examples in your application that illustrate your ability to communicate effectively with both technical and non-technical staff.
Showcase Relevant Certifications: If you have any certifications related to IT support or relevant technologies, be sure to include them in your application. This can help set you apart from other candidates.
How to prepare for a job interview at MacTaggart Scott
✨Showcase Your Technical Skills
Make sure to highlight your strong working knowledge of Microsoft Office, Windows operating systems, and any relevant IT systems. Be prepared to discuss specific experiences where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in the past. The interviewer will be looking for your ability to think critically and find effective solutions under pressure.
✨Communicate Clearly
Since strong communication skills are essential, practice explaining technical concepts in simple terms. This will show that you can effectively assist users who may not have a technical background.
✨Understand the Company Culture
Research MacTaggart Scott's work-life balance policies and values. Being able to align your answers with their culture will demonstrate that you're a good fit for the team.
