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For Companies At a Glance
- Tasks: Manage customer relationships and ensure they maximise platform value.
- Company: Join a fast-growing SaaS business making a real impact in various sectors.
- Benefits: Enjoy hybrid working, 25 days holiday, and commission on top of your salary.
- Why this job: Be part of a mission-driven company with clear growth opportunities and a supportive team culture.
- Qualifications: 1+ year in Customer Success or similar role; confident communicator with account management experience.
- Other info: Gain exposure across departments and contribute to product improvements.
The predicted salary is between 24000 - 42000 £ per year.
We’re working with a fast-growing SaaS business that’s making a real impact across both the public and private sectors. Their software helps clients streamline operations and improve service delivery and they’re now looking to bring a Customer Success Executive on board to support continued growth. What You’ll Be doing: You’ll be responsible for managing customer relationships after implementation, ensuring clients get the most out of the platform and continue to see value over time. Building and maintaining strong client relationships post go-live Running check-ins, workshops, and planning sessions to support adoption Working closely with internal teams (Product, Support, Implementation, etc.) to align on customer goals Monitoring support tickets and helping remove blockers Feeding back insights to the product team to help drive improvements Creating helpful customer content like webinars, how-to guides, and case studies What We’re Looking For: 1+ year in a Customer Success, Account Management, or similar client-facing role (ideally in a SaaS or tech environment) Confident communicator, able to engage both technical and non-technical contacts Experience managing multiple accounts and driving customer satisfaction Comfortable delivering product demos and training sessions Organised, proactive, and genuinely focused on helping customers succeed What you’ll get in return: £30,000 plus commission Hybrid Working 25 days’ holiday + bank holidays Join a growing, mission-driven company with a strong reputation in the market Work with a supportive team and gain exposure across multiple departments Clear opportunities for learning, development and progression Room to grow in a fast-scaling, values-led organisation Interested? Apply now or reach out to May for more information. #J-18808-Ljbffr
Customer Success Executive employer: enable recruitment | B Corp™
Contact Detail:
enable recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific software solutions offered by the company. Understanding their product inside and out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships or improved customer satisfaction. Tailoring your stories to align with the responsibilities of the Customer Success Executive role will make you stand out.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions with the company. Whether it's during a phone call or an interview, demonstrating your ability to engage both technical and non-technical audiences will highlight your fit for the role.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially in a SaaS or tech environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build strong client relationships. Mention specific examples of how you've helped customers succeed in previous roles.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've engaged with both technical and non-technical stakeholders, as this is crucial for the role.
Highlight Organisational Skills: Demonstrate your organisational abilities by mentioning how you manage multiple accounts and ensure customer satisfaction. Include any tools or methods you use to stay organised and proactive.
How to prepare for a job interview at enable recruitment | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the software and its features thoroughly. Familiarise yourself with how it helps clients streamline operations and improve service delivery, as this will allow you to speak confidently about its benefits during the interview.
✨Showcase Your Communication Skills
As a Customer Success Executive, you'll need to engage with both technical and non-technical contacts. Prepare examples of how you've successfully communicated complex information in the past, and be ready to demonstrate your ability to adapt your communication style to different audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer management experience. Think of specific situations where you've managed multiple accounts, resolved customer issues, or driven satisfaction, and be ready to discuss these in detail.
✨Emphasise Your Proactive Approach
Highlight your organisational skills and proactive mindset. Discuss how you've previously taken initiative to support customer adoption, run workshops, or create helpful content, as this aligns perfectly with what the company is looking for in a candidate.
