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- Tasks: Manage home claims processes and support customers with their queries.
- Company: Hastings Direct is a leading digital insurance provider in the UK, focused on innovation and growth.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and mental health support.
- Why this job: Join a supportive culture that values your growth and offers impactful work in the insurance sector.
- Qualifications: Customer service experience in insurance is preferred; strong communication and system navigation skills are essential.
- Other info: We welcome applicants with enthusiasm and potential, regardless of meeting all criteria.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Home Claims Handler role at Vxplore
Welcome to Hastings Direct
We\’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. We have invested heavily in technology, pricing, data, and analytics, and nurture a strong culture and invest in our people. Our Finance team is building a leading finance technology platform, focusing on leadership development and adding value to the business.
Job Title: Home Claims Handler
Location: Leicester or Bexhill – Hybrid
We invite you to consider joining our team if you meet some of our criteria, even if not all. We value enthusiasm and potential.
Role Overview: Reporting to the Desk Surveyor Team Leader, your responsibilities include managing home claims processes, supporting desktop settlements, liaising with suppliers, and supporting customers.
Key Responsibilities:
- Act as a referral point for colleagues, suppliers, and stakeholders.
- Participate in WIP review meetings to manage claim lifecycles.
- Ensure compliance with procedures and manage claims files accurately.
- Navigate systems like Fintech, Core Logic, and Respond.
- Handle incoming calls to support customers effectively.
Essential Skills/Experience:
- Customer service experience in insurance, preferably claims.
- Ability to work remotely using online tools like MS Teams.
- Efficient and accurate work ethic aligned with SLAs and targets.
- Strong system navigation skills.
- Excellent communication skills for internal and external relationships.
The Interview Process: Includes recruiter screening and an interview with the Hiring Leader. We are committed to inclusive recruitment practices.
Benefits: Competitive salary, flexible hybrid working, bonus scheme, financial wellbeing benefits, mental health support, generous leave, and additional perks.
Join us to experience a culture focused on our 4Cs: colleagues, customers, company, and community. We support your growth and development.
Hastings Group is an equal opportunities employer. We conduct thorough referencing, including credit and criminal checks.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Insurance
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Home Claims Handler employer: Vxplore
Contact Detail:
Vxplore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Claims Handler
✨Tip Number 1
Familiarise yourself with the key systems mentioned in the job description, such as Fintech and Core Logic. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, particularly in the context of insurance claims. Be prepared to discuss specific examples of how you've effectively managed customer interactions and resolved issues in previous roles.
✨Tip Number 3
Research Hastings Direct and their approach to digital insurance. Understanding their culture and values will help you align your responses during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for the WIP review meetings by thinking about how you would manage claim lifecycles. Consider potential challenges and solutions, as this will showcase your proactive mindset and problem-solving abilities during the interview.
We think you need these skills to ace Home Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Home Claims Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and insurance claims. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet SLAs and targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your communication skills and system navigation abilities, as well as your commitment to customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Vxplore
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Home Claims Handler. Familiarise yourself with the claims process, customer service expectations, and the systems mentioned in the job description, such as Fintech and Core Logic.
✨Showcase Your Customer Service Skills
Since customer service experience is essential for this role, prepare examples from your past work where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively and maintain positive relationships.
✨Demonstrate System Navigation Proficiency
Be ready to discuss your experience with online tools and systems. If you have used similar platforms, mention them and explain how you navigated them efficiently. This will show your technical aptitude and readiness for the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This could include inquiries about team dynamics, company culture, or opportunities for professional development. It shows your interest in the role and helps you assess if it's the right fit for you.
