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- Tasks: Assist customers with their needs and demonstrate products in a retail environment.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and flexible working hours with a competitive salary.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service is preferred; a proactive attitude is essential.
- Other info: We welcome applicants from all backgrounds and encourage you to apply even if you don't meet every requirement.
Apply now Job no: 563222
Work type: Part time, 20 hours per week
Site: Ferndown
Categories: Retail Colleagues
Location: Dorset
Salary: £10.00 – £12.21 per hour
Business Area: Retail
Age 21+ £12.21 per hour
Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you\’ve worked in another customer focused sales environment, we\’re likely to be a great fit for each other.
You\’re already a legend at quick and efficient working, and we\’ll give you the product knowledge and skills training you need to wow every customer. You\’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group.
To be successful in this role you will need:
Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Availability to work on a rota basis, including weekends
Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
Store discount, with 25% off most products across Halfords and Tredz
Employee discount, with up to 50% off your garage bills at Halfords Autocentre
Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
Life Assurance
Uniform
Option to join our Sharesave scheme: save to purchase shares at a 20% discount
Cycle to Work scheme
Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your interviewers, showing that you're genuinely interested in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your proactive approach and ability to meet customer needs.
✨Tip Number 3
Be ready to talk about your availability and flexibility regarding working hours. Since the role requires working on a rota basis, showing that you can accommodate various shifts, including weekends, will make you a more attractive candidate.
✨Tip Number 4
Research the company culture at Halfords and be prepared to discuss how you align with their values. Highlighting your enthusiasm for being part of a growing team focused on customer satisfaction will resonate well with the hiring managers.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail sales. Use specific examples to demonstrate how you've successfully met customer needs and achieved sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention why you want to work at Halfords and how your skills align with the role of Customer Sales Advisor.
Highlight Availability: Clearly state your availability to work on a rota basis, including weekends. This shows your flexibility and willingness to meet the company's scheduling needs.
Show Enthusiasm for Training: Express your eagerness to learn and develop your skills through the training provided. Mention any previous experiences where you have successfully adapted to new products or services.
How to prepare for a job interview at Halfords Group
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Demonstrate Product Knowledge
Even if you haven't worked with their specific products before, do some research on them. Familiarise yourself with the types of products they sell and think about how you would explain their features and benefits to a customer.
✨Be Ready for Sales Target Questions
Expect questions about your experience with sales targets. Prepare to discuss how you've met or exceeded targets in previous roles, and think about strategies you used to achieve those goals.
✨Exhibit a Proactive Attitude
The company values a proactive approach to helping customers. During the interview, express your enthusiasm for assisting customers and understanding their needs. Share examples of how you've taken initiative in past roles to improve customer satisfaction.
