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- Tasks: Provide advanced tech support for desktops and laptops, solving complex issues daily.
- Company: Join a dynamic IT team focused on user satisfaction and cutting-edge technology.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Be part of a supportive culture that values problem-solving and innovation.
- Qualifications: An associate or bachelor’s degree in IT or Computer Science is required.
- Other info: Opportunity to mentor junior technicians and enhance your technical skills.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Troubleshoot break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field.
Desktop Support Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems, remote support applications, and diagnostic tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Mac systems. Be prepared to discuss specific scenarios where you've successfully resolved complex issues, as this will demonstrate your hands-on experience.
✨Tip Number 3
Network connectivity is a key part of the role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. You might be asked to explain how you would approach resolving connectivity issues during your interview.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Prepare examples of past projects or upgrades where you contributed, as teamwork is essential in this role and can set you apart from other candidates.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly any roles where you've provided second-level technical support. Include specific examples of troubleshooting complex issues and maintaining hardware and software systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Desktop Support Specialist role. Mention your qualifications, such as your degree in information technology or Computer Science, and how they relate to the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly list your technical skills related to Windows and Mac troubleshooting, network connectivity, and any experience with ticketing systems. This will demonstrate your capability to handle the advanced technical support required for the position.
Highlight Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. The role involves collaborating with IT team members and building relationships with end users, so showcasing these abilities can set you apart from other candidates.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both Windows and Mac systems. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your capability to handle the advanced technical issues expected in this role.
✨Understand the Company’s IT Environment
Research the company's IT infrastructure and any specific tools or software they use. This knowledge will allow you to tailor your responses and show that you're genuinely interested in how you can contribute to their team.
✨Emphasise Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with end-users. Prepare examples of how you've successfully explained complex technical issues to non-technical users, showcasing your ability to build strong relationships and ensure user satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving issues, as this will help interviewers gauge your analytical abilities and approach to troubleshooting.
