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- Tasks: Provide IT support and troubleshoot issues for users in a professional environment.
- Company: Join a dynamic legal firm that values innovation and teamwork.
- Benefits: Enjoy flexible working hours, potential remote work, and a supportive team culture.
- Why this job: Be part of a crucial team, enhancing your tech skills while making a real impact.
- Qualifications: Experience in IT support, knowledge of Windows, and strong problem-solving abilities required.
- Other info: Role based in London with occasional travel and weekend work for projects.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with: What technical skills are required for someone to be successful and enjoy the role? Experience in user account administration (Active Directory, Exchange 365). Comprehensive knowledge of Windows environments, Microsoft Office suite, and system management software such as SCCM. Expertise in laptop and mobile hardware. Familiar with Incident, Change and Problem Management processes. ITIL foundation v3 or 4 qualifications (desirable) Who would be a good fit for this role? As part of the IT team, you would be expected to have the following skills and experience: Proven experience in an IT support role within a legal or similar professional setting. The ability to work independently. Ability to effectively prioritise and execute tasks in a high-pressure environment. Excellent problem-solving, organisational, and time management skills. Strong communication and interpersonal skills Additional Information: This role will be based in the London office providing support between 9 AM and 5 PM Weekend and out-of-hours work may be necessary for project implementations or office moves. Occasional travel to other offices may be required. #J-18808-Ljbffr
IT Deskside Support Analyst employer: Browne Jacobson
Contact Detail:
Browne Jacobson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Deskside Support Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Active Directory and SCCM. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, especially if you have the foundation v3 or 4 qualifications. Being able to discuss how ITIL principles apply to real-world scenarios will demonstrate your understanding of best practices in IT service management.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues under pressure, as this is crucial for the role.
✨Tip Number 4
Network with current or former employees in similar roles, especially within legal or professional settings. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Deskside Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support roles, particularly within legal or similar professional settings. Emphasise your skills in user account administration, Windows environments, and any relevant ITIL qualifications.
Craft a Strong Cover Letter: In your cover letter, explain why you are a good fit for the IT Deskside Support Analyst role. Mention your problem-solving abilities, organisational skills, and how you can handle high-pressure situations effectively.
Showcase Technical Skills: Clearly outline your technical skills related to Active Directory, Exchange 365, and system management software like SCCM. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Prepare for Potential Questions: Think about common interview questions related to IT support and prepare your answers. Be ready to discuss your experience with incident, change, and problem management processes, as well as your ability to work independently and prioritise tasks.
How to prepare for a job interview at Browne Jacobson
✨Showcase Your Technical Skills
Make sure to highlight your experience with user account administration, especially with Active Directory and Exchange 365. Be prepared to discuss your knowledge of Windows environments and the Microsoft Office suite, as well as any experience you have with system management software like SCCM.
✨Demonstrate Problem-Solving Abilities
Since this role requires excellent problem-solving skills, be ready to share specific examples of challenges you've faced in previous IT support roles. Discuss how you approached these issues and the outcomes, showcasing your ability to think critically under pressure.
✨Emphasise Communication Skills
Strong communication and interpersonal skills are crucial for this position. Prepare to discuss how you've effectively communicated with users in the past, particularly in high-pressure situations. Consider sharing anecdotes that illustrate your ability to explain technical concepts to non-technical users.
✨Familiarity with ITIL Practices
If you have ITIL foundation qualifications, make sure to mention them. Even if you don't, showing an understanding of Incident, Change, and Problem Management processes can set you apart. Be ready to discuss how these practices can improve IT support efficiency.
