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- Tasks: Manage B2B client accounts, ensuring exceptional service and identifying growth opportunities.
- Company: Join a respected FMCG business that values your input and fosters career development.
- Benefits: Enjoy a hybrid working model with a supportive team and opportunities for personal growth.
- Why this job: Make a real impact in a purpose-driven environment while building strong client relationships.
- Qualifications: Experience in B2B account management or customer service, ideally within FMCG, is essential.
- Other info: Applicants must be UK-based with full working rights; high application volumes may affect response times.
The predicted salary is between 28800 - 48000 £ per year.
Are you a commercially minded account manager or customer success specialist looking to develop your career with a well-established and respected business? This is a great opportunity for someone with experience in FMCG account management, customer service or internal sales who enjoys building strong client relationships and can spot opportunities to grow existing accounts. You’ll be managing a portfolio of B2B customers — mainly manufacturers and suppliers. The Role Managing a group of B2B clients across FMCG Acting as the first point of contact for all things account-related Delivering exceptional service, driving renewals and identifying upsell opportunities Presenting digital solutions and services both online and face to face Feeding customer insights back into the business to support product development Keeping your pipeline organised and forecasts accurate using CRM People Profile This is an exciting chance to join a supportive, purpose-driven team where your voice matters and your work has real impact. We’re after someone who: A background in B2B account management or customer service, ideally within FMCG A proactive approach to sales and client engagement Someone who thrives in a hybrid working model (office near Watford) Confident communicator with strong presentation skills Organised, detail-oriented, and comfortable working across multiple accounts If you’re ready to take your new business skills to a place where they’ll be valued and put to good use, we’d love to hear from you. Ready to take the next step? Send your CV to our People Consultant, Lisa Fox, quoting ref PR/013086, and let’s have a chat about your future. Applicants must be based in the UK with full working rights. Due to high application volumes, if you don’t hear from us within a week, unfortunately, your application hasn’t been successful this time. #J-18808-Ljbffr
Customer Manager employer: The People Co.
Contact Detail:
The People Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager
✨Tip Number 1
Familiarise yourself with the FMCG sector and its key players. Understanding the market dynamics and trends will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the B2B account management space, especially those within FMCG. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've identified upsell opportunities or improved customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you manage multiple accounts and keep your pipeline organised. Mention any CRM tools you’ve used and how they’ve helped you maintain accurate forecasts.
We think you need these skills to ace Customer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B account management or customer service, particularly within the FMCG sector. Use specific examples to demonstrate how you've built strong client relationships and identified growth opportunities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach to sales and client engagement. Mention your confidence in presenting digital solutions and your ability to thrive in a hybrid working model, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your organisational skills and attention to detail. Mention your experience with CRM systems and how you’ve successfully managed multiple accounts, as this will resonate with the hiring team.
Follow Application Instructions: Ensure you send your application to the correct contact, Lisa Fox, and include the reference number PR/013086. Double-check that you meet the eligibility criteria, including being based in the UK with full working rights.
How to prepare for a job interview at The People Co.
✨Know Your FMCG Landscape
Make sure you understand the current trends and challenges in the FMCG sector. This knowledge will help you demonstrate your expertise and show that you're proactive about staying informed.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight specific instances where your efforts led to upselling or renewals, as this is crucial for the role.
✨Be Ready to Discuss Digital Solutions
Since the role involves presenting digital solutions, brush up on the products and services relevant to the company. Be prepared to discuss how these can benefit clients and enhance their operations.
✨Organise Your Thoughts and Data
Demonstrate your organisational skills by bringing a well-structured overview of your previous accounts and successes. Use this to illustrate how you manage your pipeline and ensure accurate forecasts.
