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For Companies At a Glance
- Tasks: Lead the floor team to deliver top-notch service and create a welcoming atmosphere.
- Company: Join the vibrant Soho House family, known for its unique hospitality and stylish venues.
- Benefits: Enjoy weekly pay, staff discounts, health care, and fun team events.
- Why this job: Be part of a dynamic team in a trendy environment while developing your skills.
- Qualifications: 1-2 years in hospitality management, excellent interpersonal skills, and a passion for service.
- Other info: Take two paid days off annually to support a charity of your choice.
The predicted salary is between 25000 - 35000 £ per year.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
The Role...
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Main Duties...
- Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
- Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, "Cook House & House Tonic" and "Club School.".
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
- Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
- Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Maintain the highest level of appearance at all times.
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.
- Ensure employee compliance with company standards and policies and external regulations.
What we are looking for...
- Up to 1-2 years' experience in a busy hospitality venue within a management capacity
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal license holder
- SIA knowledge, understanding and experience
Redchurch Townhouse Opening Hours: Mon - Thurs - 8am to 11:30pm, Fri - Sat - 8am - 12:30am, Sunday - 8am - 11pm *subject to change
Nearest Station (E2 7DP): Shoreditch High Street, Liverpool Street, Old Street, Hoxton, Moorgate
Floor Manager - Cecconi\'s Redchurch, East London employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Cecconi\'s Redchurch, East London
✨Tip Number 1
Familiarise yourself with the unique offerings of Cecconi's Redchurch, especially their signature dishes like lobster spaghetti and veal Milanese. This knowledge will not only impress during interviews but also show your genuine interest in the role and the establishment.
✨Tip Number 2
Network within the hospitality industry, particularly with those who have experience at Soho House or similar venues. Engaging with current or former employees can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to train and motivate staff will resonate well with the hiring team, as this is a key aspect of the Floor Manager role.
✨Tip Number 4
Research the latest trends in food and beverage service, particularly in upscale dining. Being able to discuss these trends and how they could be implemented at Cecconi's will showcase your proactive approach and passion for the industry, making you a standout candidate.
We think you need these skills to ace Floor Manager - Cecconi\'s Redchurch, East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in food and beverage operations. Use specific examples that demonstrate your ability to lead a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Soho House's values. Mention how your previous experiences align with the responsibilities of the Floor Manager role and express your enthusiasm for contributing to their team.
Highlight Relevant Skills: In your application, emphasise skills such as team leadership, training, and customer service. Provide examples of how you've successfully managed a team or improved service standards in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Soho House & Co.
✨Know the Venue
Familiarise yourself with Cecconi's Redchurch and its offerings. Understand the menu, the atmosphere, and what makes it unique. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards.
✨Emphasise Customer Service
Highlight your commitment to excellent customer service. Be ready to discuss how you've handled difficult situations with guests in the past and how you ensure a positive experience for everyone.
✨Prepare Questions
Have thoughtful questions ready for your interviewers. Inquire about their expectations for the role, team dynamics, and opportunities for professional development. This shows your enthusiasm and willingness to engage with the company culture.
