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For Companies At a Glance
- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences.
- Company: Join the vibrant Soho House family, known for its unique hospitality and stylish venues.
- Benefits: Enjoy weekly pay, team meals, 50% off food & drink, and exclusive discounts.
- Why this job: Be part of a fun, supportive culture with continuous training and exciting team events.
- Qualifications: 1-2 years in hospitality management, excellent interpersonal skills, and a passion for service.
- Other info: Work in a stylish environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Floor Manager - Cecconi's Redchurch, East London
The Role…
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Main Duties…
- Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
- Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.”
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
- Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
- Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Maintain the highest level of appearance at all times.
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.
- Ensure employee compliance with company standards and policies and external regulations.
What We Are Looking For...
- Up to 1-2 years’ experience in a busy hospitality venue within a management capacity.
- Innovator and influencer with previous experience managing F&B operations.
- Excellent interpersonal skills and ability to build relationships (internal and external).
- Strong attention to details.
- Excellent customer service.
- Fluent in English.
- Organised and reliable.
- Ability to work and maximize relationships within a diverse team.
- Computer literacy within Opera, Micros and Adaco advantageous.
- Full understanding of local authority requirements.
- Personal license holder.
- SIA knowledge, understanding and experience.
Redchurch Townhouse Opening Hours:
- Mon – Thurs – 8am to 11:30pm
- Fri – Sat – 8am – 12:30am
- Sunday - 8am – 11pm
Nearest Station (E2 7DP): Shoreditch High Street, Liverpool Street, Old Street, Hoxton, Moorgate.
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Cecconi\'s Redchurch, East London
✨Tip Number 1
Familiarise yourself with the Soho House brand and its values. Understanding their unique approach to hospitality will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience at Soho House or similar venues. Personal connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail, particularly how you've handled team dynamics and service challenges. Be ready to share specific examples that showcase your leadership skills and ability to enhance customer experiences.
✨Tip Number 4
Stay updated on current trends in the food and beverage industry, as well as any new initiatives from Soho House. This knowledge will not only impress during interviews but also show your genuine interest in contributing to their innovative environment.
We think you need these skills to ace Floor Manager - Cecconi\'s Redchurch, East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in food and beverage operations. Use specific examples that demonstrate your ability to lead a team and enhance service standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the role of a Floor Manager. Mention how your previous experiences align with the responsibilities outlined in the job description.
Showcase Your Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, provide examples in your application that illustrate your ability to build relationships with both staff and guests. This could include past experiences where you successfully managed a team or resolved customer issues.
Highlight Relevant Training and Certifications: If you have any certifications related to hospitality management or customer service, be sure to include them in your application. This shows your commitment to professional development and aligns with the continuous training aspect mentioned in the job description.
How to prepare for a job interview at Soho House & Co
✨Know the Venue
Familiarise yourself with Cecconi's Redchurch and its offerings. Understand the menu, the atmosphere, and what makes it unique. This knowledge will help you engage in meaningful conversations during the interview.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, how you've motivated teams, and any innovative ideas you've implemented to enhance service standards.
✨Emphasise Customer Service
Highlight your commitment to excellent customer service. Share specific examples of how you've handled difficult situations or gone above and beyond to ensure a great experience for guests.
✨Prepare Questions
Have thoughtful questions ready about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
