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- Tasks: Support the Club Manager in delivering a 5* experience and oversee daily operations.
- Company: Join a leading 5* Leisure Management company in luxury residential developments across London.
- Benefits: Enjoy career progression, holiday pay, your birthday off, and a vibrant social calendar.
- Why this job: Be part of a friendly team focused on excellence and personal growth in a stunning environment.
- Qualifications: Must have a fitness qualification, management experience, and strong communication skills.
- Other info: Flexible shifts required; ideal for those looking to grow into future management roles.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Leisure Operations Manager – Nine Elms role at GoNow 2 weeks ago Be among the first 25 applicants Join to apply for the Leisure Operations Manager – Nine Elms role at GoNow Leisure Operations Manager Nine Elms We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place! Career progression and learning opportunities including industry qualifications Contracted hours with the opportunity to increase your earnings by personal training A stunning work environment Holiday, pension and your birthday off! A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment Leisure Operations Manager Nine Elms We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place! Benefits Career progression and learning opportunities including industry qualifications Contracted hours with the opportunity to increase your earnings by personal training A stunning work environment Holiday, pension and your birthday off! A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment About Us My client, a 5* Leisure Management company operating high-end luxury residential developments across London is now recruiting for Assistant Manager / Leisure Operations Manager. The is to support the Club Manager and wider leisure team in delivering a 5* experience for the residents, guests and external contractors at the development. This is a varied role involving a blend of operational, fitness and customer service duties in which previous management and operational experience will be essential. Supporting on all operational aspects of the Club including quality, development, customer service including organising external practitioners, treatments and personal training, maintenance & Health and Safety Leading the Duty Manager team driving the service level performance of the club Deputising for Club Manager in their absence Opening or closing the facility overseeing the day to day running of the facility including, health and safety checks, pool testing, ensuring exceptional brand standards are being met Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure youre always at your best and exceeding expectations! Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings Liaising with housekeeping and cleaning staff to ensure that safety and cleanliness standards are maintained Preparing and reviewing standard procedural documents for daily operations Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift This position is on a 40 hour per week contract, you must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends. Qualifications And Experience A fitness qualification (minimum level 2) Previous management experience or key areas in which enhanced responsibilities have been held Two years fitness industry experience and ideally in a 5-star or luxury environment Swimming pool or pool plant operations experience Good written and verbal communication skills The ability to use Microsoft Word and Excel to a good standard RLSS NPLQ qualified or willing to undertake Most importantly, you will need all the traits that make you destined for greatness! We want future managers so you will need to be a good communicator, a good organiser, someone with resilience, someone willing to learn. If this sounds of interest, please apply today! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Medical Practices Referrals increase your chances of interviewing at GoNow by 2x Get notified about new Operations Manager jobs in London, England, United Kingdom . 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Assistant Club Manager - Nine Elms employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Club Manager - Nine Elms
✨Tip Number 1
Familiarise yourself with the luxury leisure industry. Research high-end fitness facilities and understand what sets them apart. This knowledge will help you speak confidently about how you can contribute to maintaining their exceptional standards.
✨Tip Number 2
Network with professionals in the leisure and fitness sector. Attend industry events or join relevant online groups to connect with others who may have insights or connections that could help you land this role.
✨Tip Number 3
Prepare to demonstrate your customer service skills during any interviews. Think of specific examples where you've gone above and beyond for clients, especially in a high-pressure environment, as this is crucial for the Assistant Club Manager role.
✨Tip Number 4
Showcase your leadership abilities by discussing any past experiences where you've led a team or managed operations. Highlight your ability to motivate others and maintain high service levels, which is essential for this position.
We think you need these skills to ace Assistant Club Manager - Nine Elms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management and customer service. Emphasise any previous roles where you supported a team or managed operations, especially in a luxury environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your commitment to delivering exceptional customer service. Mention specific experiences that demonstrate your ability to manage teams and maintain high standards.
Highlight Relevant Qualifications: Clearly list your fitness qualifications and any management training you've completed. If you have experience with swimming pool operations or health and safety checks, make sure to include that as well.
Showcase Soft Skills: In your application, highlight soft skills such as communication, organisation, and resilience. Provide examples of how you've used these skills in past roles to exceed expectations and build relationships.
How to prepare for a job interview at GoNow
✨Showcase Your Management Experience
Make sure to highlight your previous management roles and responsibilities during the interview. Discuss specific examples where you successfully led a team or improved operational efficiency, as this will demonstrate your capability to support the Club Manager effectively.
✨Emphasise Customer Service Skills
Given that the role involves delivering a 5-star experience, be prepared to discuss your approach to customer service. Share anecdotes that illustrate how you've gone above and beyond to meet client expectations, especially in high-pressure situations.
✨Demonstrate Knowledge of Health and Safety
Since health and safety checks are crucial in this role, brush up on relevant regulations and best practices. Be ready to explain how you would ensure compliance and maintain safety standards within the club environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face in the role and how you would address them, particularly in relation to managing staff and customer interactions.
