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- Tasks: Lead station operations and enhance customer experience across Southern and Gatwick Express networks.
- Company: Govia Thameslink Railway (GTR) connects people and serves communities with a focus on operational excellence.
- Benefits: Enjoy a full-time role with opportunities for professional growth and impactful leadership.
- Why this job: Shape customer service and operational excellence while empowering your team in a meaningful journey.
- Qualifications: Seeking experienced leaders with exceptional influencing skills and a passion for developing people.
- Other info: This is a senior executive role based at East Croydon, driving innovation and high standards.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Head of Stations (2948) role at GTR (Govia Thameslink Railway) Join to apply for the Head of Stations (2948) role at GTR (Govia Thameslink Railway) Get AI-powered advice on this job and more exclusive features. Are you an experienced senior leader with a passion for operational excellence, customer service, and developing people? At Govia Thameslink Railway (GTR) we are looking for passionate and driven Heads of Stations to lead station operations across our Southern and Gatwick Express networks, based at East Croydon . In this critical leadership role, you will provide strong, senior-level leadership and direction across the Stations teams — delivering high standards, efficiency, and innovation, while role modelling GTR\’s values and behaviours. You\’ll be accountable for creating and sustaining a functional, high-performing culture , where our customer, revenue, and safety priorities are central to every decision. Through strong collaboration with other senior leaders and stakeholders, you\’ll lead the development and execution of plans that continuously enhance the customer experience, drive KPI performance , and improve service quality at our stations. Skills This role requires a leader with exceptional influencing skills and the ability to build and maintain trusted relationships across both internal and external stakeholders. You will coach, support, and empower your teams to meet ambitious goals aligned with GTR\’s wider strategy to: Deliver Brilliant Basics Win More Customers Work Smarter Spend Wisely Why GTR? At GTR, we\’re passionate about more than just keeping trains running. We\’re here to connect people, enhance experiences, and serve communities — and that starts with strong leadership. As Head of Stations , you\’ll be empowered to shape how we deliver customer service, lead operational excellence, and support our teams to thrive. Apply today and be part of a journey that truly matters. Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Other Industries Travel Arrangements and Truck Transportation Referrals increase your chances of interviewing at GTR (Govia Thameslink Railway) by 2x Sign in to set job alerts for “Head” roles. Head of Transformation – Group Operations London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Hammersmith, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 days ago London, England, United Kingdom 4 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 days ago Head of Operations – AI Directorate (Ref:6850) London, England, United Kingdom 1 day ago Strategic Partnerships Director – Retail & Lifestyle London, England, United Kingdom 3 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 days ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago Orpington, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago Head of Growth & Client Partnerships – UK London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 19 hours ago Regional Vice President, Strategic Accounts, EMEA London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Head of Stations (2948) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Stations (2948)
✨Tip Number 1
Familiarise yourself with GTR's values and behaviours. Understanding their culture will help you align your leadership style with what they prioritise, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of GTR. Engaging with them can provide valuable insights into the company’s operations and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence and improved customer service in previous roles. Tailoring your experiences to match GTR's goals will demonstrate your suitability for the position.
✨Tip Number 4
Showcase your influencing skills by preparing to discuss how you've built relationships with stakeholders in the past. This is crucial for the Head of Stations role, so having concrete examples ready will set you apart.
We think you need these skills to ace Head of Stations (2948)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Stations role at GTR. Tailor your application to highlight your experience in operational excellence, customer service, and team development.
Highlight Leadership Experience: In your CV and cover letter, emphasise your previous leadership roles and how you've successfully influenced teams and stakeholders. Use specific examples that demonstrate your ability to create a high-performing culture.
Align with Company Values: GTR values strong leadership and community connection. Make sure to reflect these values in your application by discussing how your personal values align with theirs and how you can contribute to their mission.
Craft a Compelling Cover Letter: Your cover letter should not only summarise your qualifications but also convey your passion for the role and the company. Discuss your vision for enhancing customer experience and driving performance at GTR.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Showcase Your Leadership Experience
As a Head of Stations, you'll need to demonstrate your ability to lead teams effectively. Prepare examples from your past roles where you've successfully managed teams, improved performance, or implemented operational changes.
✨Understand GTR's Values
Familiarise yourself with GTR's core values and behaviours. During the interview, be ready to discuss how your personal values align with theirs and how you can embody these in your leadership style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to make tough decisions under pressure, especially related to customer service and operational efficiency.
✨Highlight Your Stakeholder Management Skills
This role requires strong collaboration with various stakeholders. Be prepared to discuss how you've built and maintained relationships in previous positions, and how you plan to do this at GTR.
