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- Tasks: Support clients through onboarding, training, and ensuring satisfaction with Yoti's products.
- Company: Yoti is a pioneering digital identity company focused on privacy and security.
- Benefits: Enjoy flexible working, performance bonuses, share options, and 25 days holiday plus more!
- Why this job: Join a mission-driven team innovating in identity verification while developing your skills.
- Qualifications: Tech-savvy, strong communicator, and passionate about client relationships; familiarity with APIs is a plus.
- Other info: Diverse and inclusive workplace with opportunities for personal development and social impact.
The predicted salary is between 28800 - 48000 ÂŁ per year.
About Us
At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.
We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.
Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.
We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.
The Role
As a Customer Success Manager at Plentific, your primary responsibility is to ensure that day-to-day customer engagement,
Customer Success Manager employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Yoti's products and services. Understanding their offerings, especially around identity verification and APIs, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer-facing experience. Be prepared to discuss specific examples of how you've built strong client relationships and resolved issues, as this is crucial for a Customer Success Manager role.
✨Tip Number 3
Brush up on your data analysis skills. Since familiarity with tools like Looker and Salesforce is beneficial, consider exploring these platforms or similar ones to speak confidently about your analytical capabilities.
✨Tip Number 4
Prepare to discuss your proactive problem-solving approach. Think of instances where you've taken the initiative to investigate issues independently and how that led to successful outcomes for clients.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position at Yoti. Tailor your application to highlight relevant experiences that align with their needs.
Showcase Your Skills: Emphasise your technical curiosity and data literacy in your CV and cover letter. Mention any experience you have with APIs, data analysis tools like Looker and Salesforce, and your ability to create presentations.
Highlight Customer Relationship Experience: Since the role involves building strong client relationships, provide examples from your past work where you've successfully managed client interactions, resolved issues, or improved customer satisfaction.
Tailor Your Application: Customise your CV and cover letter for Yoti by incorporating keywords from the job description. This shows that you've done your homework and are genuinely interested in the position.
How to prepare for a job interview at Story Terrace Inc.
✨Understand Yoti's Products
Before the interview, make sure you have a solid understanding of Yoti's products and services. Familiarise yourself with their identity verification and biometric technology offerings, as well as how they benefit clients. This knowledge will help you demonstrate your technical curiosity and ability to support customer needs.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication skills are essential. Prepare to discuss examples of how you've effectively communicated with clients in the past, whether through presentations or resolving issues. Highlight your customer-facing mindset and ability to build relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you've proactively identified issues and sought solutions. Yoti values resourcefulness, so think of examples that showcase your initiative and ability to work independently while also knowing when to escalate matters.
✨Familiarise Yourself with Data Tools
Since the role involves monitoring customer usage and performance metrics, brush up on your knowledge of data analysis tools like Looker and Salesforce. Be prepared to discuss any experience you have with dashboards and reports, as this will show your data literacy and technical aptitude.
