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- Tasks: Support adults with learning disabilities in their daily lives and promote independence.
- Company: Hilton Care is dedicated to empowering individuals with learning disabilities to thrive in their communities.
- Benefits: Enjoy a rewarding career with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive and passionate environment.
- Qualifications: Experience in care or support roles is preferred; compassion and dedication are essential.
- Other info: Join a team that values inclusivity and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Hilton Care providessupported living to adults with alearning disability including people with moderate, severe and profound learning disabilities.This includes peoplethat have associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community.
Senior Support Advisors need to be able to set the standard regarding the deliverance of personal care and be willing and able to support our service users in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Every day is different, depending on the activities that the service users want to do from running their home, shopping, leisure and social activities.
MAIN PURPOSE
To take a lead role in championing our customer service standards,deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all service users receive individualised high quality support.
AREAS OF RESPONSIBILITY
- To promote and communicate with all our service users and their families in a manner that exceeds their expectations.
- To ensure all staff communicate politely and helpfully at all times to add value to the customer experience. In other words, giving our customers the best possible service each and every time.
To take a lead role in providing high quality services that satisfy the needs and wants of all our service users and their families in order to ensure the continued successful development of our services, higher job satisfaction of staff, improved morale and better teamwork in all services.
- To identify shortfalls and take corrective action to develop and maintain the required standards, by working hands on where necessary.
- Toensure that good practices are successfully transferred across services, including good team working and developing Care & Support Plans.
- To work closely with Service Managers and use additional supernumerary days/hours effectively.
- To facilitate and contribute to successful service transitions.
- To work in a variety of locations as required.
- To act as a role model order to drive up service standards.
- Any other duties that are commensurate with the role
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Senior Support Advisor employer: Hilton Community Services Ltd
Contact Detail:
Hilton Community Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Advisor
✨Tip Number 1
Familiarise yourself with the specific needs of individuals with learning disabilities. Understanding their challenges and how to support them effectively will show your commitment to the role.
✨Tip Number 2
Highlight any relevant experience you have in supported living or care roles during your interview. Be prepared to discuss specific situations where you've made a positive impact on someone's life.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Senior Support Advisors often lead teams, so showcasing your leadership skills and collaborative spirit can set you apart from other candidates.
✨Tip Number 4
Research Hilton Care's values and mission. Aligning your personal values with theirs during the interview can help you connect with the hiring team and show that you're a great fit for their culture.
We think you need these skills to ace Senior Support Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description for the Senior Support Advisor position at Hilton Care thoroughly. Make sure you understand the responsibilities and requirements, especially regarding supporting individuals with learning disabilities.
Tailor Your CV: Customise your CV to highlight relevant experience in supported living or working with individuals with learning disabilities. Emphasise any specific skills or qualifications that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by individuals with learning disabilities. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hilton Community Services Ltd
✨Understand the Role
Make sure you thoroughly read the job description for the Senior Support Advisor position. Familiarise yourself with the responsibilities and the specific needs of individuals with learning disabilities, as this will help you demonstrate your understanding during the interview.
✨Show Your Passion
Hilton Care is passionate about helping people live independent lives. Be prepared to share personal experiences or motivations that highlight your commitment to supporting individuals with learning disabilities and improving their quality of life.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully supported someone in need or resolved a conflict.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and the specific challenges faced by Senior Support Advisors. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
