Contact Centre Advisor

Do you take pride in delivering excellent customer service? Do you want to work a 30-hour week? With a starting salary of £20,200 , our Contact Centre Advisors enjoy regular 6-monthly reviews, with an increase to £20,700 from 1st December. Plus, after a successful 3-month mid-probation review, you will also be eligible for a Call Quality bonus and overtime opportunities. Start date: Monday 16th June 2025 At BW Legal, our Contact Centre Advisors work to the highest standard. Our customers deserve the best experience from their initial call through to their case conclusion. You\’ll be at the heart of our customer experience, so you\’ll need to have great people skills and a natural flair for helping to find the right solution for their account. On a typical day, you\’ll speak with customers over the telephone to assist them in identifying the right solution to manage their accounts. You\’ll handle calls across different debt types, scenarios and sectors, including financial services, energy, parking, and telecommunications. What sets us apart? As Investors in People \’Employer of the Year\’ 2024 (Gold), we value your growth and development. Our accredited and award-winning L&D training supports you at every stage of your career with us. We offer job stability and room for professional growth. And let\’s not forget our incredible package of financial rewards and benefits! You don\’t need to have any telephone-based experience. We are one of the most diverse employers in Leeds, and we welcome applicants of all backgrounds. All you need to have is a passion for good customer service, great communication skills, and a willingness to learn. Training We understand that everyone learns differently, so we put a range of tools in place to enable your success. Each day\’s training is varied, with some group learning, side-by-side time with experienced agents, as well as classroom-based sessions, with each shift ending with a check-in on how the day went. We have dedicated coaches with you every step of the way throughout your time in our training academy. When you\’re ready to join your team, you will be confident, knowledgeable, and ready to earn your BW Quality Assurance Bonus. You can also top up your earnings by taking advantage of overtime incentives. What we can offer you: Competitive salary: Work 30 hours for a starting salary of £20,200 increasing to £20,700 from 1st December followed by regular six-monthly salary increases thereafter subject to passing your performance reviews. Bonus opportunities: Earn from day one with our dedicated New Starter Incentive Bonus of up to £150 per month based on your performance and commitment to training. Beyond your training period, you can earn up to £275 per month through our Quality Assurance Bonus. Additional earnings: Overtime opportunities, progression into coaching roles, and a monthly cash equivalent benefit, Reward Beans, are available to top up your income even further. Your working week: Hours: 30 hours a week, 6 hours a day, Monday to Friday. You\’ll also work 1 in 4 Saturdays from 9am-3pm, paid at time and a quarter rate. Various overtime campaigns run throughout the month, so once you are trained you can further increase your earning capability. Shifts: During your initial training period, you\’ll work 9am-3pm. After this, you can expect a mix of 9am-3pm, 10am-4pm and 12pm-6pm shifts, with a balance of morning and afternoon shifts. Rewarding your commitment and success Our people are at the heart of our business, which is why Your BW Rewards offers a comprehensive benefits package designed to support your overall well-being. These benefits include: Lifestyle Rewards 30 hour working week Free city centre parking 22 days of annual leave + bank holidays Additional paid leave on your birthday Additional paid leave on Christmas Eve and New Year\’s Eve Flexible holidays: use, buy and sell holiday by the hour Extra holiday for length of service: 1 extra day of leave after 2, 3 and 4 years Enhanced maternity, paternity and adoption pay Business-casual dress code Financial Rewards Be Here at BW: a monthly and quarterly bonus based on attendance and punctuality Death in service benefit: 5 times annual salary Income protection: receive 75% of your salary for up to two years if you\’re unable to work (subject to eligibility criteria) My Staff Shop: access a range of discounts and savings at UK retailers Travel support: free parking, bus discounts and cycling facilities Leeds Credit Union: access to preferential rates Contributory pension scheme Personal Growth Rewards Learning and Development allowance: paid time to learn in work Professional qualifications: financial and study support Health Rewards Free gym membership On Site GP: access to a specialist prescribing GP who comes on-site fortnightly Virtual GP: access to virtual 24/7 prescribing GP for you and your family Physiotherapist: access to a specialist physiotherapist who comes on site monthly Health cash back plan: over £3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your best Employee assistance programme: 24/7 helpline, including up to 8 free counselling sessions Early intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Engagement Rewards BW colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few! Regular charity fundraising including fun games, street food, raffles, auctions and more BW Legal is dedicated to helping you reach your full potential and thrive in our welcoming and exciting culture. Join us and be part of our success! As a proud Disability Confident employer, we are committed to equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know at recruitment@bwlegal.co.uk. #J-18808-Ljbffr