Finance, Benefit and Debt Adviser

The Growth Company’s (GC) Support to Succeed team is seeking a Finance, Benefit, and Debt Adviser. This role involves maintaining high performance levels, ensuring compliance, and upholding customer service standards for the Support to Succeed (STS) service. Additionally, the adviser will support the Service Manager in achieving both service and business objectives. We help to make a lasting difference to the lives of people throughout Greater Manchester, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt. This role will be working across Manchester. Key responsibilities: Work with participants to help them access benefits and adhere to claim responsibilities. Resolve debt issues and establish repayment plans for debt and rent. Provide guidance on personal spending and budgetary skills. Act as a liaison between participants and various parties like landlords, utility suppliers, and creditors. Build strong relationships with participants to help them make informed choices and develop action plans. Offer support tailored to participants\’ learning styles, including face-to-face, digital, video, and telephony-based interventions. Follow up on participants\’ actions to ensure timely progress, such as making repayments or responding to correspondence. Liaise with Keyworkers and accurately record interactions and management information. About you: Excellent knowledge of the local labour market, recruitment methods, and growth industries. Good understanding of welfare-to-work and its customer base. Familiarity with training, education, and employment opportunities. Knowledge of guidance and national standards. Warm and pleasant demeanour. Strong rapport-building skills. Effective negotiation skills. Professional and articulate communication. Skills Required: Experience in training, advice & guidance, and counselling environments, especially with vulnerable customer groups. Previous experience working with economically inactive, marginalized, or demotivated individuals, and working to targets. In-depth knowledge of the current benefits system and issues related to debt and personal finance mismanagement. Excellent communication skills and accredited qualification in information, advice, and guidance. Ability to work under pressure in high-performance environments, with a strong personable approach to service users. Well-developed IT skills, including MI systems, spreadsheets, diaries, and email, with a flexible approach to work and willingness to travel. #J-18808-Ljbffr